Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\'ll be a brand ambassador who\u2019s ready to recommend our delicious bakery products. Through remarkable service you\u2019ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1: Sunday 08:00-16:00; Monday 13:30-21:30; Saturday 13:30-21:30. Week 2: Sunday 10:00-18:00; Monday 12:00-21:00; Saturday 08:00-16:00.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and contribute to daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Utilise digital tools and communication channels to deliver for the customer
Qualifications and Capabilities
* High levels of customer service
* Attention to detail and commitment to delivering excellent work
* Open to and act on feedback
* Ability to plan and manage own workload efficiently
* Strong communication skills
* Adaptability to changing situations
* Ability to build positive relationships and be a good listener
* Digital capability
What we look for
Being digitally confident, collaborative, flexible across store areas, and ready to support and respect colleagues and customers in a diverse environment.
Equal Opportunity
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working and will make reasonable adjustments to the recruitment process on request to ensure a fair and transparent assessment.
We are an inclusive organisation trusted and admired by our colleagues, customers and suppliers. If you require reasonable adjustments during recruitment, please share your requirements with us when applying.
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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