When you join Co-op, you'll receive amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing excellent service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages. At Co-op, we focus on fairness for our members and communities, and as a colleague, we promise to support your wellbeing, including physical, mental, and financial health, with policies that assist through various life events.
What you'll do
1. Friendly and thoughtful service - respond to customer queries, promote Co-op products and Membership, and ensure a great shopping experience.
2. Teamwork - support colleagues to solve problems for customers and members.
3. Store safety and legality - ensure shelves are stocked, prices, dates, and temperatures are correct.
4. Product and service introduction - help customers adapt to new products and services, sharing experiences with colleagues.
5. Community involvement - participate in activities and events supporting local communities.
What makes a successful team member?
* Genuine care for customer and member needs
* Strong people skills and relationship-building abilities
* Positive attitude towards change and problem-solving
* Flexibility to work various shifts
This role is dynamic, and no two days are the same. Your dedication to service, relationship-building, and community engagement is key. Our stores are vital parts of their communities, and you'll help customers find what they need, maintain store appearance, and introduce our membership scheme, all while building relationships and understanding our shoppers. That's the Co-op difference, and you'll do it all with a smile.
Our culture
Smiling at work is natural when you see the positive impact you make daily. Our history and future focus on community contribution, supporting local charities, and creating new spaces. You will help improve community safety, education, and overall wellbeing, making a real difference.
* Holidays starting from 31 days per year (including bank holidays)
* 30% discount on Co-op branded products
* Pension with up to 10% employer contributions
* Wagestream app for accessing a portion of your pay as you earn
* Support services for physical, mental, and financial wellbeing
* Virtual healthcare including GP, eye care, mental health, and nutrition
* 24/7 employee assistance service
* Paid training and personal development support
* Rotas shared three weeks in advance, accessible via phone
* Cycle-to-work scheme
Building an inclusive workplace
We aim to have diverse teams and inclusive environments where everyone can thrive. We celebrate differences and reflect our communities. Reasonable adjustments are available for applicants with disabilities, and we participate in the Disability Confident scheme, ensuring fair opportunities for disabled candidates. When applying, you can choose to be considered under this scheme and request necessary adjustments.
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