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Quality Assurance Manager
Location: Moreton-in-Marsh, Gloucestershire
Salary: £45,000 - £55,000 Per Annum
Job Purpose
To lead and maintain the ISO 9001‑compliant Quality Management System and oversee the Quality Control Laboratory. The role ensures that product quality meets both internal specifications and customer requirements, and handles customer complaints through recognised root cause methodologies. The Quality Manager drives continuous improvement initiatives to enhance customer satisfaction and operational efficiency.
Responsibilities
* Manage and maintain the ISO 9001 Quality Management System and ensure continuous compliance.
* Supervise and develop the Quality Control Laboratory team to ensure accurate, reliable, and timely test results.
* Lead internal and external quality audits, ensuring all findings are addressed.
* Investigate customer complaints using root cause tools such as 5 Whys, Fishbone, 8D, and FMEA.
* Investigate product failures, perform root cause analysis, and decide courses of action for failed material (e.g., return to supplier, seek concession, rework, re‑assign use or scrap).
* Implement corrective and preventive actions (CAPAs) and monitor their effectiveness.
* Track and report quality KPIs to senior management.
* Analyse data from inspections, lab tests, and production feedback to identify trends and areas for improvement.
* Lead quality training and awareness for production and support staff.
* Ensure calibration and maintenance of laboratory equipment.
* Collaborate with cross‑functional teams on new product trials, validations, and continuous improvement projects.
* Provide technical support to the Technical Manager where required.
* Assist the Operations Manager in reducing quality failures.
* Liaise with material suppliers when faulty materials are supplied and arrange reports to support any credit claims.
* Actively involved in maintaining and improving process controls that safeguard product quality.
* Participate in investigations with support from operations and technical teams on production machinery & processes where required.
* Raise appropriate corrective actions and oversee completion of those actions.
* Keep up to date with regulatory technical issues that may impact activities and inform/training others.
* Provide the Managing Director with monthly activity reports.
Person Specification
* Worked within a similar Quality Management position.
* Proven track record in making significant quality improvements.
* Implementation and management of quality management systems.
* ISO 9001 Lead Auditor certification (or equivalent) – desirable.
* Training in root cause analysis tools (8D, FMEA, 5 Whys) – desirable.
* Computer literacy and ability to use Excel/software packages to analyse data.
* Managing projects to adhere to timeframes and budgetary controls.
* Understanding of ERP systems.
* Flexibility to adjust to multiple demands, shifting priorities and change.
* Good report writing and presentation skills.
Benefits / Working Hours
* Pension scheme – 5% company contribution if employee puts in 3% and then 7% company contribution after 3 years' employment.
* Private medical insurance.
* Rewards gateway voucher scheme.
* Company bonus (discretionary and dependent on company performance).
* Excellent sick scheme.
* Free car parking.
* 35 hours per week.
* Flexibility available e.g. earlier start and finish times.
Energy Jobline wishes you the very best of luck in your next career move.
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