Description You will be joining a growing team of Support Analysts who provide high quality support to our ever-growing customer base. As well as supporting our customers, you will use your Insurance experience to give guidance to and share knowledge with your team members. The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am and 7pm Monday to Friday. Responsibilities Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to team processes Provide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add to and update our growing knowledge base Work with customers on authentication, SSO and Azure issues Drive service improvements, team skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the team Assisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace team Understand and diagnose data problems on the system, working with scripting languages and JSON data Assisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environments Compliance & Training Adhere to all company & regulatory policies and procedures as instructed Carry out all training provided to deadlines prescribed Work with compliance on IT relevant areas such as Data Security and Financial Crime Execute the responsibilities of a company employee acting in a lawful and ethical manner in accordance with your contract of employment and company staff handbook Work with department manager for own professional development, including performance appraisal and identifying and meeting training needs in order to ensure competence and compliance with current regulations Qualifications Experience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSO Programming in scripting languages and tools including Python, JQuery Working with and manipulating JSON documents Technical aptitude and a keen interest in new technologies Naturally driven to help colleagues and customers A reliable and diligent, enthusiastic and self-starting learner with a passion for exploring data, solving problems and working with new technologies Strong problem-solving skills – demonstrate ability to investigate and resolve a variety of software issues; from business process focussed to more technical and database issues Eager to learn and progress a career within our well-regarded Support team, while working closely with our analysts and developers Experience of providing support to Insurance practitioners would be beneficial