IT Infrastructure Manager (Operations) Hybrid working: 3 days per week required in the office. DGH Recruitment are currently recruiting on behalf of a leading global law firm who are looking for an IT Infrastructure Manager to join the team in London on a permanent basis. Reporting into the Head of IT Infrastructure, the role will take line management responsibility for a 24/7 infrastructure operations team of 9 engineers. Working closely with the Infrastructure Engineering team you will ensure operational excellence and continuous improvement of service across the firms infrastructure estate and across all offices globally. Key responsibilities: - Lead the 24/7 operational support function, providing strategic oversight of the firm's IT systems. - Deliver the operational elements of the IT roadmap, embedding continual improvement, managing performance, budgets, and expenditure across operating and capital lines. - Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). - Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Required Skills / Experience: - Proven background in leadership and team management with the ability to define and deliver an operational vision that aligns IT outcomes to business goals. - Strong experience in IT Infrastructure operations and service management. - Strong stakeholder engagement skills. - Broad technical understanding of enterprise IT infrastructure including data centres, networks, cloud platforms (Microsoft based) and operational tooling. - Strong vendor management skills - Proficiency in Agile methodologies. - Strong experience of working within ITIL environments. IT Infrastructure Manager (Operations) In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business