Job Title: CRM Executive – EU
Reporting to: CRM Manager
Location: THG HQ (WA15 0AF) Fully Office based
Key Responsibilities
* Manage day‑to‑day CRM campaigns, including conceptualisation, briefing, production, and delivery.
* Develop and implement a testing strategy to optimise email, SMS and app communications.
* Collaborate with the wider CRM and marketing team to deliver a dynamic, personalised CRM strategy that engages customers through their purchasing journey.
* Produce and support the preparation of weekly, monthly and quarterly reports to track performance and identify improvement areas.
* Work with the in‑house creative team to develop marketing materials, ensuring visual engagement and effectiveness.
Required Skills & Experience
* Proven experience in CRM or a related marketing role (min 1+ year).
* Strong understanding of CRM principles and best practices.
* Excellent project‑management skills and the ability to handle multiple campaigns simultaneously.
* Proficiency with CRM software and tools.
* Analytical mindset to interpret data and drive decisions.
* Strong written and verbal communication skills.
* Ability to collaborate effectively with cross‑functional teams.
* Creative flair with an eye for design and detail.
Benefits & Perks
* Access bespoke development programmes from our in‑house L&D team.
* Up‑skilling programme delivered by industry‑leading partners.
* 25 days annual leave plus bank holidays (including a birthday off).
* Enhanced maternity and paternity pay, compassionate leave, buy‑back options.
* In‑house GP, CBT therapist, and 24/7 Employee Assistance Programme.
* State‑of‑the‑art on‑site gym and physio.
* Salary‑sacrifice scheme with up to 12% savings on personal tech.
* Bus‑pass subsidy from Manchester City Centre to ICON office.
* Up to 50% staff discount on THG brands, on‑site shop and barber.
* Referral bonus up to £1,000 after probation.
* Anniversary gifts for 5 and 10 years of service.
Equal Opportunity
THG is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds and identities to apply.
THG is proud to be a Disability Confident and Committed employer. If you are invited to interview, please inform us of any reasonable adjustments you may require.
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