Operational Trainer / Assessor – Crewe (with national travel to depot locations)
Full‑time, 37.5 hours per week (flexibility required). Permanent position.
About Us
At Arriva TrainCare we provide high‑quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant, operating across six strategic locations. We are part of Arriva, supporting the UK rail network.
About the Role
We’re looking for an experienced Operational Trainer / Assessor to deliver and assess safety‑critical training across our national depot network. The role involves building operational capability, designing training programmes, assessing competence, and ensuring the highest standards of safety, compliance and performance.
Key Responsibilities
* Deliver safety‑critical and technical training, including track safety, driving and shunting, and technical and equipment training.
* Design and develop engaging learning materials and programmes.
* Adapt training to meet operational and contract‑specific requirements.
* Take ownership of the quality and consistency of assigned training courses.
* Plan and conduct workplace‑based assessments for vocational qualifications.
* Provide clear, timely and evidence‑based feedback to learners and managers.
* Support individuals who are “not yet competent” with structured development plans.
* Maintain accurate records in line with company, customer and regulatory requirements.
* Support the management of competency frameworks and matrices.
* Plan and coordinate training delivery, including logistics, resources and scheduling.
* Work closely with stakeholders to ensure effective outcomes.
* Support mobilisation activities through delivery of training packages.
* Monitor and improve training effectiveness.
* Mentor and support other trainers and assessors.
* Maintain your own professional and technical competence.
* Champion a strong safety culture at all times.
Safety & Compliance
* Compliance with safety standards and procedures.
* Personal Track Safety (PTS).
* Participation in random drug and alcohol testing.
About You
Essential experience and knowledge:
* 3–5+ years’ experience within the rail industry.
* Strong understanding of train depot operations and rolling stock.
* Experience delivering training and carrying out workplace assessments.
* Confident, engaging facilitator able to work with diverse groups.
* Strong communication, organisation and reporting skills.
Qualifications
* Level3 Engineering qualification (C&G / BTEC or equivalent).
* Assessor qualification (e.g. TAQA, A1, CAVA).
* Teaching/Training qualification (e.g. PTLLS, CTLLS, PGCE, CertEd).
* Full UK driving licence.
* Desirable: Internal QA qualification.
* Desirable: Mentoring/Coaching qualification.
What We Offer
* 26 days annual leave (inclusive of UK bank holidays).
* Pension scheme.
* Life assurance and healthcare cover.
* Arriva UK Trains Travel Pass.
* Cycle to Work scheme.
* Arriva Village retailer discount scheme.
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