Overview
Join to apply for the Customer Service Agent role at ASSA ABLOY Group. Can you bring your administrative skills to our Customer Service department? Join our team based in Carlisle, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of.
Responsibilities
* Provide an industry leading and customer-focused service to our customers by championing the Carlisle Brass and Eurolite brands through a variety of communication channels to our customers.
* Support our sales growth and customer satisfaction targets to maintain our position as the UK’s largest specialised developer of door and window furniture for both residential and commercial properties.
* Work closely with our Cylinder Workshop department, as well as the Eurolite range of products to the electrical wholesale market.
* Process and support our Managed Account Customers via a variety of software packages, web processing and EDI ordering where necessary.
* Ensure customer orders across all communication channels are processed quickly and efficiently to ensure a smooth order flow to the warehouse.
* Provide detailed product and service information to our customers.
* Maintain customer records by updating account information.
* Build positive relationships with customers and our sales teams whilst ensuring that problems are resolved and enquiries are dealt with fully.
Qualifications / Skills
* Has excellent written and verbal communication skills.
* Has the ability to manage multiple priorities and thrive in a busy and vibrant environment.
* Has strong MS Office skills and commercial acumen.
* Is keen on continuous improvement.
* Has a proven track record of hitting targets.
What We Offer
* Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
* A competitive salary and incentive schemes.
* Variety of benefits including Holiday Flex, Cycle to Work, attractive company pension, discount portal, recognition scheme and wellbeing program.
About Us
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us. Carlisle Brass is part of the ASSA ABLOY Group, the global leader in access solutions. We operate nationwide from Carlisle and the surrounding area, delivering a next-day service and working with architectural hardware brands.
We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. With nearly 63,000 colleagues in more than 70 countries, we help billions of people experience a more open world. We value diversity and inclusivity, and we encourage applications from everyone who can see themselves working with us.
As an employer, we value results – not titles or backgrounds. We empower our people to build their career around their aspirations, supported by regular feedback, training, and development opportunities.
We don’t accept applications by email or post. If you have any questions about the role or process, please email Nadia Aslam, Recruitment Business Partner at nadia.aslam@assaabloy.com.
To learn more about us, visit www.assaabloy.com
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Wholesale Building Materials
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