The Role\nAre you ready to bring your energy, precision, and people skills to a fast-paced coordination role at the heart of our Glasgow Head Office? You'll be the key link between selected Major Account customers and us âensuring every hire and sale runs smoothly, SLAs are met, and timelines are never missed. From managing complex requests across multiple divisions to keeping communication sharp and service outstanding, you'll play a vital role in delivering the experience our customers rely on.\n\nIf you're highly organised, detail-driven, thrive in a busy team environment, and take pride in delivering excellent serviceâthis could be the role for you.\n\nWhat You'll Be Doing\n\n⢠Identifying additional hire needs to support customer projects and drive efficiency\n⢠Coordinating hire and sales activity across our divisions and external suppliers for Major Account customers\n⢠Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets\n⢠Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability\n⢠Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail\n⢠Supporting rehire activity by sourcing equipment externally and negotiating best rates\n⢠Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly\n\nAbout You\nWhat You'll Bring\n\nYou'll bring a sharp eye for detail, a calm approach under pressure, and a commitment to great service, along with:\n⢠Experience in a fast-paced admin or coordination roleâideally in hire, logistics, or construction\n⢠Excellent communication skills and a collaborative mindset\n⢠Confidence using ERP or CRM systems to manage tasks and maintain accuracy\n⢠A proactive attitude and the ability to manage multiple priorities\n⢠A team-first approach and a focus on meeting deadlines\n\n\nAbout Us\nYou'll be joining an industry leader that's growing and genuinely committed to your success, backed by our core values of Communication, One Team, Dedication, and Efficiency. We're proud to be the UK's leading equipment hire providerâsupporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.\n\nWe're a family-run business with over 50 years of experienceâand we do things the right way. We invest in our people from day one, offering tailored training, clear development paths, and a supportive culture that puts you first. As an independent company, we make fast, smart decisions that back our team 100%. Enjoy generous holidays, Life Assurance, and wellness support, all while building a career that truly matters. If you're ready to feel valued and grow with us, we'd love to hear from you.\n\nReady to apply? Submit your CV today and take the next step \n\nWe're proud to be an Equal Opportunities employer and embrace the unique contributions each individual bringsâregardless of gender, age, disability, race, sexual orientation, religion, or background. We promote inclusivity, respect, and good working practices to help every employee thrive and perform at their best.\n\n\n What You'll Be Doing\n\n⢠Identifying additional hire needs to support customer projects and drive efficiency\n⢠Coordinating hire and sales activity across the divisions and external suppliers for Major Account customers\n⢠Handling high volumes of calls and emails with speed and professionalism, meeting SLA response targets\n⢠Using CloudSuite ERP to process contracts, quotations, and ensure accurate pricing and plant availability\n⢠Managing customer enquiries, off-hires, and breakdowns with clear communication and attention to detail\n⢠Supporting rehire activity by sourcing equipment externally and negotiating best rates\n⢠Maintaining strong relationships with depots, suppliers, and account managers to keep operations running smoothly ⢠5 National 5s including English required for the role\n⢠Administration Experience\n⢠Computer Literacy Skills\n⢠Adaptable and flexible in approach to work required\n⢠Excellent Interpersonal Skills\n⢠Reliable