Salary: £32,000 - 35,000 per year Requirements: A logical, methodical approach to troubleshooting Strong communication skills: calm, clear, confident Ability to juggle priorities without losing focus Experience supporting organisations of roughly 20–500 users Full UK driving licence GCSE Maths & English (C or above) GCSE Science or Computer-related subject Valued (but not essential): Microsoft 365, CompTIA, or GTIA certifications; Vendor certs such as Veeam, Mimecast, NinjaOne, Sophos Responsibilities: Diagnose and resolve 2nd line issues via remote support Work with clients to fully understand and recreate problems Escalate complex issues to 3rd line colleagues when needed Monitor open tickets and drive them through to resolution Support a wide variety of clients, infrastructures, and technologies Occasionally visit customer sites (no daily travel!) Adapt to various challenges as every day brings something different Technologies: Support Microsoft 365 Veeam Office 365 Cloud Mobile Windows More: At entrust IT, we are one of the UKs fastest-growing Managed Service Providers dedicated to elevating IT careers. We provide high-quality tools, a supportive culture, and opportunities for professional development. Our office environment is friendly and collaborative, ensuring every day is filled with variety and challenge. We are located in Ringwood, UK, where team members can avoid city centre traffic and be part of a community that values their ideas and contributions. last updated 4 week of 2026