Overview
Explore customer service jobs in Leicester, a city known for its diverse culture and growing economy. Opportunities exist across retail, finance, and technology, with entry-level and advanced positions in customer support, client relations, and call center environments. Customer service roles involve assisting customers with inquiries, resolving complaints, and providing information about products and services. Strong interpersonal and a customer-centric approach are highly valued by employers.
Posted 2 days ago
Job Description
Temporary and permanent roles in various locations around Leicester. Examples include:
* Customer Service Representative — Loughborough (temporary)
* Customer Service Representative — Leicester (remote and on-site opportunities)
Typical responsibilities across roles include handling inquiries via phone, email, and web; entering orders accurately; owning customer concerns; exceeding service level agreements; and contributing to process improvements.
Responsibilities (typical)
* Handle customer questions, orders, and problems through phone, email, and web.
* Accurately and efficiently enter customer orders.
* Advocate for customers and collaborate with colleagues to resolve issues.
* Work to exceed SLA and team goals.
* Help improve processes to enhance the customer experience.
* Manage and prioritise daily workload to stay on top of tasks.
Qualifications (typical)
* Proven multitasking ability in a fast-paced setting.
* Experience in a target-driven workplace.
* Business administration and data entry experience may be required.
* Attention to detail; persistent, self-directed, and results-oriented.
* Excellent verbal and written English skills.
* Commitment to delivering exceptional customer service.
Salary: £12.97 per hour
Hours: Various shift patterns including weekdays; examples include shifts from 08:30 to 17:00 or 09:15 to 17:15 with variations by role.
Equality and diversity statements are included in postings. Candidates must be eligible to live and work in the UK. Advertisements are presented by Randstad CPE as appropriate for employment agency/business roles.
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