We are recruiting a Meeting & Events Coordinator to join our Rapport team in one of our client’s sites based in the heart of St Jamess/Pall Mall in London. Our client is a global financial institution, and you will be an integral part of an experienced reception team that supports catering and hospitality bookings for events of different sizes. You will work alongside a team of 8 including the Restaurants Associate’s team, but you will be part of a wider, diverse team of 30+.
This is a fast‑paced environment, where attention to detail and a personalised service is a key.
Please note, the official job title for this position is Client Floor Receptionist.
Type of contract: Full‑time, Permanent
Hours: 40 per week (Monday‑Friday, shift rota basis between 7 AM and 7 PM)
What will you get?
* Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
* Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
* Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
* Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
* Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
* Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
* Providing a warm and welcoming experience to all stakeholders, embodying a five‑star service approach that enhances satisfaction and fosters positive relationships.
* Efficiently managing and processing reservations for meeting rooms and events spaces through various channels, including telephone, email, and in‑person inquiries.
* Assisting bookers in navigating our hospitality brochure, providing expert guidance on food and drink selections that align with their event goals.
* Working closely with the hospitality and kitchen teams to ensure seamless execution of events, from planning to delivery, ensuring all client requirements are met.
* Liaising with various departments and external service providers to coordinate logistics, equipment, and other resources essential for successful events.
The ideal candidate will
* Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
* Showcase strong written and verbal communication skills, ensuring clarity and precision in all interactions with clients and team members.
* Manage time effectively and prioritise tasks with enthusiasm for delivering outstanding customer service at every opportunity.
* Build strong relationships and rapport with key stakeholders, creating a welcoming atmosphere that encourages collaboration.
* Navigate dynamic situations with ease, expertly managing a varied workload while maintaining high standards of quality.
* Stay informed and enthusiastic about food and drink innovations, sharing this knowledge to enhance event experiences for clients and guests.
* Work well independently but also as part of a team.
About Us
Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
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