Position not right for you?
Share it with someone you know.
Claims Handler
Reference: MAY20257676
Expiry date: 13:25, Fri, 30th May 2025
Location: Darlington
Benefits: Quarterly bonus
Location: Darlington with hybrid working.
Hours: Monday to Friday. Shifts 8:00 to 16:30, working from 9:00 to 17:30, once every 5 weeks
Are you looking for a new challenge?
Do you have a passion for delivering excellent customer service?
Northgate Vehicle Hire is the UK's leading independent provider of fleet management and specialist vehicle recovery services. Due to continued growth, we are now seeking to expand our Claims Handling teams with ambitious individuals who have a passion, desire, and a great attitude to manage customer incidents and provide a first-class service.
As a Claims Handler, you will be responsible for providing the very highest standards of customer service, ensuring that each incident is handled in a speedy and professional manner, according to the specific requirements of the customer. The role will include a strong focus on operational targets, liaising with both customers and insurance companies. The team handles damage claims from start to finish, with the ability to tailor processes to suit the client whilst gathering information through different sources and finding creative solutions to ensure prompt settlement of claims.
Salary: Starting from £23,874.98 per annum, with opportunities to increase after 1 year of service.
Bonus: Earn up to £2000 per year (paid quarterly) based on individual and business performance.
Annual leave: Starting with 24 days, increasing to 26 days with service, plus public holidays and an extra day off for your birthday.
Pension: Ageon employer contributions of 5%.
Financial Benefits: Free life assurance, save-as-you-earn scheme, employee referral scheme (£1,000 per referral), and discounts via our Benefits App at top retailers.
Wellbeing & Lifestyle Services: 24/7 GP, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, Travel Insurance.
Motoring Benefits: Vehicle-leasing schemes, discounted repairs, reduced rates on weekend hires.
Wagestream: Financial wellbeing app for pay control, savings, and discounts.
About you
* Impeccable administration and organizational skills.
* Good IT literacy and tech-savviness.
* Ability to understand and empathize with customer queries and complaints.
* Exceptional written and verbal communication skills.
* Ability to collaborate and build relationships across departments.
* A passion for delivering outstanding customer service that motivates you to go above and beyond.
About us
With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We’re committed to keeping people and businesses moving. As part of ZIGUP, a leading provider of mobility solutions supporting the UK, Ireland, and Spain, we offer a dynamic environment to unlock your potential and thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
#J-18808-Ljbffr