The Customer Account Manager is responsible for overseeing the administration and service delivery for their assigned customer base. This includes ensuring work is completed to a high standard, within agreed service levels, and in line with regulatory requirements. The role also involves direct management of customer support associates and accountability for the accuracy and compliance of scheme administration. Each Customer Account Manager will have a specific portfolio of customers that it will be their responsibility to ensure are administered to a high standard and service delivery by completing all instructions timely.