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Basic Salary £31,726 plus benefits - Annual leave 22 days plus Bank Holidays, Private medical insurance (currently with BUPA) – benefit in kind, Season ticket loan scheme, Enhanced Maternity and paternity pay, Contributory Pension Scheme (Employee 3 -5%, Employer currently 5 – 12% dependant on age): Life cover benefits also apply if member of pension scheme, Company sick pay (after 3 months service) = 13 weeks, Group Income protection insurance applies after 2 years continuous service, Ride to work scheme, Employee assistance programme, Holiday purchase scheme (up to 5 days)
Full Time, Permanent
Customer Service, Contact Centre, Membership, Inbound Calls, Expert Advice experience is essential
Our client is a not-for-profit, member-owned entity dedicated to supporting healthcare professionals across the United Kingdom. They are currently looking for a Customer Service Executive.
Overview
They are seeking exceptional individuals to join their high-performing contact centre, providing expert support to members of the medical and dental professions.
Their members range from medical students just beginning their careers to senior consultants. They expect an efficient, accurate, and professional service that is also warm and empathetic.
Key skills include:
* Excellent verbal and written communication skills, including accurate grammar and spelling
* The ability to absorb, retain, and apply complex information – an excellent memory is essential
* High levels of emotional intelligence and the ability to demonstrate empathy, tact, and professionalism in all interactions
* Exceptional listening skills and focus, demonstrating the ability to quickly understand and respond to member needs
* High attention to detail and a commitment to accuracy
* Strong problem-solving and critical thinking skills
* Resilience and the ability to work under pressure
* Self-motivated with a strong work ethic and a commitment to self-development
* A team player who contributes positively to a supportive and collaborative culture
* Open to feedback and a willingness to learn
* A genuine interest in supporting the UK medical and dental professions
* Ability to work in a professional, structured environment, with professional behaviour and conduct
To apply for this role, please send your CV.
Due to high application volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.
Membership Bespoke is acting as a recruitment business for this role. We encourage applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
With over 10 years of experience, Membership Bespoke specializes in tailored recruitment solutions for Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
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