Overview
Position: Mobile Funeral Service Arranger
Location: Francis Chappell & Sons, Kent
Job Type: Full-Time, Permanent
Salary: £29,276 per annum
We are looking for a compassionate, organised individual to join us as a Mobile Funeral Service Arranger. In this dynamic role, you'll provide cover across a group of funeral homes within our Francis Chappell & Sons brand based around Kent—supporting during peak funeral periods, staff holidays, and sickness. You will deliver consistent service across multiple branches, ensuring every family receives the same high standard of care and professionalism, regardless of location. If you thrive in varied settings, can manage multiple arrangements at different stages, and enjoy meeting new people every day, we'd love to hear from you.
The Role
This is a rewarding and fast-paced position that requires adaptability, empathy, and strong organisational skills. You'll be the first point of contact for families, guiding them through funeral arrangements and ensuring each service is planned and delivered with care.
Key Responsibilities
* Support families with empathy, professionalism, and attention to detail
* Arrange funerals in line with individual wishes, cultural practices, and legal requirements
* Travel between funeral homes to provide cover as needed, supporting arrangements, branch duties, and ceremonial activities
* Manage multiple funeral arrangements simultaneously at different stages of progress
* Liaise with ministers, celebrants, florists, and other suppliers
* Guide families through Funeral Plan options as trained
* Represent the brand and Dignity in each community with consistency and compassion
* Train in Funeral Conducting to assist with ceremonial duties during busy periods
* Maintain branch presentation, administration, and customer care standards across all locations
About You
We're Looking For Someone Who
* Brings compassion, professionalism, and calm under pressure
* Thrives in changing environments and enjoys supporting different teams
* Has excellent communication, administration, and organisational skills
* Is confident managing multiple tasks and arrangements at varying stages
* Holds a Full UK Driving Licence and is comfortable with regular travel between locations
* Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
* Has flexibility to work occasional weekends
* Previous experience in funeral care, administration, or a customer-facing role is beneficial, but full training will be provided
What We Offer
* A meaningful role supporting families when they need it most
* Full training and development, including Funeral Plan Consultancy and Funeral Conducting
* The opportunity to work flexibly across a network of funeral homes
* Uniform and all necessary equipment provided
* 30 - 33 days annual leave, inclusive of bank holidays
* Company pension, employee assistance programme, and life assurance
Next Steps
To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch.
About Us
We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. We operate Farewill, the country's largest will writer and a leading probate provider, helping families before, during, and after the funeral with care, compassion, and professionalism. Today we are over 4,000 people across the UK, united by the goal to care for families with compassion and make the UK a world leader in end-of-life care.
Compliance and Inclusion
FCA Statement: We are regulated by the FCA, so some roles may be subject to background checks
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, and we welcome applicants from all backgrounds. If you need any accessibility accommodations during the process, please let us know.
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