Customer Service Administrator
Job Title : Customer Service Admin
Location : St. Pauls
Remuneration : £13 per hour
Contract Details : Temporary, Full Time
Duration: Expected at least a Month, Starting this Wednesday the 18th September
If you are a highly motivated and detail-oriented individual with a passion for customer service and administration, our client's Schools and Family Department has a temporary opportunity for you. As a Customer Service Admin, you will play a crucial role in supporting the department's administrative needs.
Responsibilities :
1. Support our client's Schools and Family Department with administrative tasks
2. Take ownership of booking trips and events with schools
3. Assist in rebooking and rearranging school trips as needed
4. Effectively communicate changes to schools and handle potential hostility with professionalism
5. Follow up on calls and correspondence in writing, ensuring accuracy and attention to detail
6. Maintain thorough records of all interactions and information discussed
7. Collaborate with the team to log important details and updates
8. Provide general admin support, which may include handling spreadsheets, filing, copying, and scanning
9. Possibility of extension to assist with HR admin duties, such as data entry and other administrative tasks
Experience/skill set required :
10. Previous experience in both administration and customer service roles
11. Ability to handle push back and manage upset individuals in a professional manner
12. Strong communication skills, both verbal and written
13. Excellent attention to detail and organisational skills
In this role, you will be responsible for managing bookings for school trips and events. You will also assist in rebooking and rearranging trips, ensuring effective communication with schools even in potentially hostile situations.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.