JOB REQUISITION Operational Resilience Manager, Financial Services LOCATION LONDON ADDITIONAL LOCATIONS JOB DESCRIPTION You Belong Here The Protiviti Career provides opportunity to learn, inspire, and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver. At every level, we champion leaders who live our values of integrity, inclusion, innovation, and commitment to success. Imagining our work as a journey, we believe integrity guides our way, inclusion moves us forward together, innovation creates new destinations, and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm. Where We Need You: Managers are responsible for serving clients and ensuring the successful execution of projects. Managers develop lasting relationships with client personnel and seek to further these relationships through quality product delivery. The m anager is responsible for understanding their client’s business and demonstrating technical competence in their product group and industry. Managers develop contacts with the business community and serve as ambassadors of Protiviti in the market. For this role we require someone with capability in the build, implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives, including Digital Operational Resilience Act (DORA) and the UK operational resilience regime. What You Can Expect: Lead the delivery, people and management of operational resilience client engagements within the risk and compliance solution. Work with leading financial services clients and with clients in payments sector. Manage the successful delivery of larger client projects end-to-end, to time, quality, and budget, effectively delegate tasks to team members and take ownership of the delivery and quality of team members’ work whilst leading client relationships. Create development opportunities for all team members through meaningful assignments. Develop a high-performing, diverse team that delivers exceptional client service and value. Develop a repeatable innovation process that drives creative ideas within project teams. Assist with the development of Protiviti thought leadership white papers, frequently asked questions (FAQs ) and marketing materials. Develop new relationships and work with the Managing Director/Directors to enhance and run existing client relationships to maximise Protiviti’s coverage. Develop, with the company’s support, existing or new areas of relevant specialism and expertise to differentiate yourself in the market. Take a leading role in the development of engagement opportunities by managing our work to propose and bid for work. Promote Protiviti’s services in the UK marketplace to expand coverage. Liaise with other offices globally to leverage off current contacts to provide a considered and consistent approach to the market and to liaise on sharing resources. Do Your Talents Include the Following? Demonstrated ability to lead, manage and develop teams and deliver operational resilience engagements to a range of clients across the financial services sector. Strong demonstrated capability in the build, implementation and/or assurance of operational resilience frameworks to meet global regulatory requirements and business objectives, including Digital Operational Resilience Act (DORA) and the UK operational resilience regim e. We do not expect anyone to have experience across all of these risk and compliance areas listed below in totality, but we are looking for individuals who, as above, must have experience of Operational Resilience and then experience of delivering regulatory projects; including but not limited to any of the following areas: consumer duty & conduct risk, governance design & review, compliance monitoring testing, operational risk, risk & controls transformation, process mining, anti-financial crime, lender due diligence, skilled person review and reports (S166). Third party risk management knowledge would also be an advantage. Lead regulatory impact assessments and gap analysis. Design and support compliance functions (e.g., Compliance Assurance & effectiveness) Design, implement and support risk & compliance frameworks, as well as remediation programmes. Policy and procedure assessment, development, and/or implementation. Undertake independent audit and impact assessments of risk and compliance functions. Skilled person review and reports (s166). Risk and control automation, development, and implementation. Regulatory mapping to business products, controls, and risks. Regulatory examination support e.g., independent assurance reports, interview preparation, programme management, response drafting. Past business and suitability reviews. Design and review governance arrangements. Strong people skills to interact in a team environment and foster client relationships. Demonstrate understanding of the importance of business ethics. Excellent written, listening, verbal communication and presentation skills including documentation of findings and recommendations. Ability to manage highly confidential information in a strictly professional manner. Strong project management and analytical skills. Mentorship and people development capabilities. Business development proficiency/exposure and strong client relationship skills. Ability to multi-task and always maintain professional demeanour. Organisation and time management expertise. Our Workplace and Employment Process Protiviti practices a hybrid wording model, which is a combination of working a minimum of two days in the office. The ratio of remote to in-person requirements varies by client, project, team, and other business factors. It can sometimes mean more of a full-time presence at our client. This model creates meaningful experiences for our people and our clients while offering a flexible environment. Our people work both in-person in local Protiviti offices and on client sites, which can include local, or UK wide travel based on our projects and client requests and commitments. Re m uneration and Benefits Starting salar ies are competitive and are based on a full-time equivalent schedule. Placement in the salary range is dependent upon experience, skills and geographic work location. Employees are eligible for medica l and dental insurance cover, life assurance, pension scheme and receive up to 2 5 days holiday p er calendar year. There is the option to take up to an additional 1 0 paid holidays each calendar year and we have additional benefits as part of the Robert Half Enterprise. As part of Protiviti’s employment process, any offer of employment is contingent upon successful completion of a background check. Protiviti is an Equal Opportunity Employer. We are committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable adjustment in order to search for a job opening or to apply for a position, please contact us by sending an email to recruitment@protiviti.co.uk. Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.