Southampton
Job Summary
Do you have experience of managing a HR related service delivery contract?
Are you confident at having challenging conversations resulting in resolution?
Can you establish solid relationships with a wide range of internal and external stakeholders?
If so, we'd love to hear from you!
The Directorate of Corporate Services is responsible for the effective delivery of Corporate Services to the Maritime & Coastguard Agency (MCA). Corporate Services includes Communications, IT, Procurement, Finance, Health & Safety, Human Resources, Internal Audit and Assurance, Programme Management Office, and Property & Facilities.
Human Resources is a key enabling function responsible for the planning and delivery of the MCA's People Strategy and a full range of HR services including Organisational Design and Development, Talent Management, Employee Relations, Volunteer support, Reward and Resourcing, Planning and Governance.
Joining Our Department Comes With Many Benefits, Including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday.
* Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at MCA: Maritime and Coastguard Agency - Department for Transport Careers
Job Description
This new and varied opportunity is part of the MCA HR’s Employee Relations team and will work collaboratively with MCA and Department for Transport (DfT) leaders to enable the DfT Group HR Model.
The role holder will be responsible for the effective delivery of the MCA’s Occupational Health and Employee Assistance Programme contracts, as well as the associated HR policies and procedures.
Your Responsibilities Would Include, But Aren’t Limited To:
* The day-to-day management of the MCA’s Occupational Health and Employee Assistance Programme contracts, acting as an escalation point to ensure fit for purpose provisions that are aligned to business need.
* To ensure robust service levels agreements and a high level of governance, attending regular relationship meetings to address concerns and drive continual improvement.
* Collaborate with the Employee Relations Lead to carry out relevant procurement activities including needs assessments, supplier selection and embedding new contracts.
* Work with both external and internal stakeholders to ensure fit for purpose health standards and fitness tests and associated procedures are in place for operational roles, overseeing the managed recall service provided by Occupational Health.
* Responsible for the effective implementation and promotion of the Workplace Adjustment policy, supporting managers to ensure employees are provided with adjustments to help them perform their duties more effectively and safely.
* Ensure appropriate critical incident and trauma support services are in place and available to employees and volunteers in a timely manner.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
This new and varied opportunity is part of the MCA HR’s Employee Relations team and will work collaboratively with MCA and Department for Transport (DfT) leaders to enable the DfT Group HR Model.
The role holder will be responsible for the effective delivery of the MCA’s Occupational Health and Employee Assistance Programme contracts, as well as the associated HR policies and procedures.
Your Responsibilities Would Include, But Aren’t Limited To:
* The day-to-day management of the MCA’s Occupational Health and Employee Assistance Programme contracts, acting as an escalation point to ensure fit for purpose provisions that are aligned to business need.
* To ensure robust service levels agreements and a high level of governance, attending regular relationship meetings to address concerns and drive continual improvement.
* Collaborate with the Employee Relations Lead to carry out relevant procurement activities including needs assessments, supplier selection and embedding new contracts.
* Work with both external and internal stakeholders to ensure fit for purpose health standards and fitness tests and associated procedures are in place for operational roles, overseeing the managed recall service provided by Occupational Health.
* Responsible for the effective implementation and promotion of the Workplace Adjustment policy, supporting managers to ensure employees are provided with adjustments to help them perform their duties more effectively and safely.
* Ensure appropriate critical incident and trauma support services are in place and available to employees and volunteers in a timely manner.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
Person specification
To succeed in this role, you have experience of managing a HR related service delivery contract, including monitoring supplier performance and reviewing the terms of contracts and/or service level agreements.
You are a natural communicator with strong interpersonal, influencing and negotiating skills. You are comfortable in having challenging conversations and providing direction when needed. You have the ability to establish relationships quickly, with a wide range of internal and external senior stakeholders.
If not already held, the successful post holder will be required to work towards a CIPD qualification (Level 5) when in post.
Additional Information
This post is offered on a 2 year Fixed Term Appointment (FTA) with the possibility of permanency.
For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance.
If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
Office Attendance And Travel Requirements
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation is a minimum of 60% of your working time a month will be spent at either your principal workplace (one of the locations cited in the advert) or, when required for business reasons, visiting stakeholders and colleagues, or carrying out detached duty in another DfT or agency workplace. The chosen principal workplace will be the designated place of work and any remote or home working arrangement does not constitute a change to the designated place of work or contractual terms and conditions. There may be occasions where you are required to attend above the minimum expectation.
For more information on how this works for this role, please contact the Vacancy Holder (see below for contact details).
UK wide travel including some overnights is expected within the role.
Please note that we will only offer sponsorship for a skilled worker visa where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. Therefore, this role is not open to applications from those who require sponsorship – candidates must ensure they have the appropriate right to work in the UK before applying. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Communicating and Influencing
* Delivering at Pace
* Making Effective Decisions
* Working Together
Alongside your salary of £34,233, Maritime and Coastguard Agency contributes £9,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.
As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
The Selection Process For This Role Will Be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview and presentation
You must be successful at each stage to progress to the next stage.
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience – You Will Be Asked To Provide a CV (unlimited Word Count) And Personal Statement (750 Words). Please Provide Evidence Of Your Experience Of The Following:
* Experience of managing a HR related service delivery contract including monitoring supplier performance and reviewing the terms of contracts and/or service level agreements.
* Experience of having applied strong interpersonal, influencing and negotiating skills, with the ability to establish relationships quickly with a wide range of internal and external senior stakeholders.
The sift will take place 14 - 15 July 2025.
Stage 2: Interview and Presentation
At interview stage, you will be assessed against the following Success Profile elements:
* Behaviours – Managing a Quality Service, Communicating and Influencing, Delivering at Pace, Making Effective Decisions and Working Together.
* Experience - Assessed via a presentation given on the day of interview.
The interviews will take place week commencing 28 July 2025.
This interview will be conducted in person at our Southampton office (105 Commercial Rd, Southampton SO15 1EG). Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further Information
We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Document Accessibility
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.
Pre-employment Checking
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Becca Currie
* Email : Becca.currie@mca.gov.uk
Recruitment team
* Email : dftrecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here #J-18808-Ljbffr