The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here The Role and the Department John Snow College is seeking to appoint a part-time Student Support Administrator on a temporary contract (maternity cover). The role is based in the College Office and will follow a standard working schedule: Monday to Friday, 9am-5pm. The post holder will be involved in a wide range of activities that support the College and University strategy-particularly in relation to the efficient administration of the College-with a significant focus on student support services. They will be a key part of a professional and effective administrative support team serving the College Management Team. As the initial administrative point of contact for the College, the post holder will assist with the day-to-day operations of the College Office. They will primarily support the College Administration Coordinator in collating student information, including matters such as concessions and withdrawals. Additionally, the role will involve a variety of administrative tasks, such as managing the College inbox, organising events, and undertaking any other duties reasonably assigned by the College Administration Coordinator or the College Management Team. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days per year. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available and access to holiday camps for children aged 5-16 throughout the year. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • We offer generous pension schemes. Durham University is committed to equality, diversity and inclusion. Our collective aim is to create an open and inclusive environment where everyone can reach their full potential, and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to What You Need to Demonstrate When You Apply To be considered for this role, here are the skills and experience we're looking for: Qualifications/Experience Five GCSEs at grade C or level 4 (or equivalent), including English Language and Mathematics, or equivalent experience. Experience working in a busy office environment, delivering front-line administrative services, or holding relevant qualifications for the role. Experience managing time effectively to meet deadlines and working under pressure without compromising quality. Skills/Abilities/Knowledge Strong spoken and written communication skills. Good digital skills, including experience using digital devices and applications such as the internet, email, digital communication tools, Microsoft 365, and digital booking systems. A commitment to continuing professional development. Ability to solve problems and resolve routine issues independently and as part of a team. Ability to provide advice and guidance to a range of colleagues and customers. Desirable Criteria Experience working in a university environment. How to Apply To progress to the assessment stage, candidates must provide evidence of how they meet all the essential criteria listed in the person specification above. If you also meet any of the desirable criteria, we encourage you to include that information as well. Be sure to check for any weighted criteria (as indicated above). Some criteria will be assessed during shortlisting, while others may be evaluated later in the recruitment process (e.g., during interviews). Submitting Your Application We prefer to receive applications online. You will receive updates about your application at various stages of the process via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all communications. What You Are Required to Submit: A CV A covering letter that provides examples of how you meet all the criteria outlined in the Person Specification Contact Details If you would like to discuss the role or ask any questions, please contact Anna Casson who would be happy to speak with you: anna.casson@durham.ac.uk Typical Role Requirements Here are the types of activities you'll be expected to undertake and the ways in which you'll be expected to operate: Service Delivery Demonstrate a commitment to equality, diversity, inclusion, and the University's values. Provide an excellent and timely service to students, colleagues, and other stakeholders. Use your experience and problem-solving skills to address routine student support issues and contribute to team solutions. Accurately collect, organise, and record data and information, and produce reports as needed. Promote wellbeing initiatives that benefit you and your team. Apply relevant professional and regulatory standards (e.g., data protection) when handling data. Use standard office tools such as Word, Excel, and PowerPoint to deliver services. Maintain and update standard operating procedures used by the team. Arrange venues and travel for meetings and events. Teamwork Respond to queries and requests for information or advice, escalating complex issues to more experienced team members. Support the Student Support Team by helping to organise and deliver administrative services. Communication and Liaison Record information (e.g., bookings for activities/events) and respond to related queries. Liaise with colleagues, professional bodies, and agencies to ensure services are delivered efficiently and collaboratively. Communicate with external suppliers, contractors, and service providers to coordinate the delivery of services and events. Support meetings, working groups, and committees by preparing and distributing documentation, drafting reports, and taking minutes. Perform any other reasonable duties as required. Please note, internal vacancies are only open to colleagues on substantive contracts with the University, therefore casual workers are unable to apply internally. Casual workers may search and apply for vacancies on our external applicant portal. Specific Role Requirements The post holder will be expected to work occasional evenings and weekends during busier times in the academic year. Annual leave should be taken during quieter periods to ensure maximum support is available to students during term time. Useful links If you would like further information you may find the following will help John Snow College - Durham University Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. MATERNITY COVER Appointment to this post is fixed term to cover the substantive post holder's maternity leave and is not anticipated to be extended. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.