Job Description
Aberdeen plc. is one of the world’s largest investment companies, and we are built on a long standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society and our shareholders. Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stake holders at the heart of all we do.
Our corporate function is at the heart of our business and responsible for developing and delivering our IT Strategy, managing our data, managing change programmes, developing and implementing software solutions, as well as maintaining the integrity and performance of our systems, infrastructure and applications. The role of the corporate function is increasingly pivotal to the success of Aberdeen, and we aim to deliver both the innovation and responsiveness needed in today’s competitive and fast-changing investment and regulatory landscape. The corporate function also ensures that our services and solutions are seamlessly aligned across our global platforms to enable every aspect of our business to operate smoothly and efficiently.
Reporting to the Service Deliver Manager (ITAM) the Service Strategy & Governance Analyst will support the delivery of the corporates strategy by executing and tracking of progress against a clear roadmap and operating plan in place. This will span a number of areas including financials, people / manpower, sourcing partners, and improvement initiatives to develop required capabilities and increase performance.
The role holder will collaborate across corporate, ITS and the wider business to champion the vision and strategy for IT service management.
Key Outcomes
1. Supports the Service Protection Manager (ITAM) in the execution of the corporate vision and strategy
2. Develop and maintain high level policies and procedures for Enterprise Services for governance and oversight
3. Works as part of a team to deliver operating plans for corporate, in line with wider Technology operating plan, covering key areas such as supply / manpower, financials, KPIs, capability development, improvement initiatives, risks etc
4. Tracking and reporting on progress against the operating plan and roadmap underpinning the corporate strategy, ensuring exceptions are communicated and managed appropriately
5. Working in partnership across corporate (and other teams as appropriate), to maintain a detailed operating model for the corporate function, with clearly defined functions and processes, toolsets, organisation structures and appropriate use of sourcing models
6. Analysis and reporting of financial budgets and manpower plans to deliver services, ensuring they are in line with agreed operating plans, and are reviewed regularly
7. Monitoring and tracking against Enterprise Services KPI’s, synergies and cost saving targets.
8. Help to understand and map the business value of our services.
9. Assist in defining and embedding a knowledge management strategy across corporate.
10. Assist in the development and implementation of a robust approach to service portfolio management that manages the introduction of new services, changes to existing services and the prioritisation of investments based on customer demand / needs and value
11. Assists in the tracking of future demand and assessing impact as necessary
12. Plan and manage Service Strategy & Governance assigned initiatives as appropriate
Skills & Experience
Essential:
13. Good financial and commercial acumen with a strong grasp of P&L across multiple vendors/suppliers with multi-million-pound budgets
14. Finance degree and/or minimum of 12 months professional experience in a finance focused role
15. Broad understanding of IT Service Management
16. Excellent communication and presentation skills, both written and verbal
17. Strong analytical skills
18. Strong attention to detail
19. Good collaboration and facilitation skills
20. Ability to engage all levels independently
Qualifications:
ITIL qualifications desirable
We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.
Our benefits
There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.
When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits
Our business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we do .
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.
At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.
, where diverse perspectives drive our actions, is at the core of who we are and what we do.