Customer Service Representative - Reference 1381 Location: Colchester, Essex Job Salary: Starting from £27,000 Per Annum (depending on relevant Customer Service experience). Job Type: Permanent Hours: Monday - Friday. 7.30am - 4.30pm Per Week. Please note there is no Remote or Hybrid Working for this role. Role Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines. The successful candidate will be highly organised, detail oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end to end order processing, maintaining customer satisfaction, and supporting operational efficiency. Knowledge of logistics and supply chain processes including international shipping would be an advantage. Customer Service Representative candidate requirements. IT & Data Handling Skills Excel, for reporting and data analysis. Confident use of business systems and tools including MS Word, Excel and PowerPoint. Working knowledge of SAP a distinct advantage. Accurate data entry and record keeping. Clear and professional verbal and written communication. Strong active listening skills. Ability to identify issues quickly and resolve effectively. Confidence in handling complaints and complex situations. High level of accuracy in order processing and data management. Ability to identify discrepancies and prevent errors. Strong prioritisation and multitasking skills. Ability to meet deadlines and service level targets. Comfortable working in a fast paced, changing environment. Resilient and calm under pressure, professional handling of complaints. Ability to de-escalate and negotiate solutions. Benefits 23 days leave plus 8 Bank Holidays. Pay rises with service to 26 days and paid birthdays. Free lunch each day. Employee awards. 6 month probationary period then eligible for the Share scheme bonus.