Junior IT Support Specialist
Our well established manufacturing client based near Bishops Cleeve has a fantastic opportunity for a motivated and detail-oriented Junior IT Support Specialist to join the team. In this role, you will provide first-line support to end-users, helping to troubleshoot software issues, resolve user queries, and ensure customer satisfaction. This is an excellent opportunity for a newly qualified apprentice or school/college leaver with a keen interest in IT and software support to grow their career in a supportive and dynamic environment. Full training will be given.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
* Provide 1st level desktop support and assist our local and global users with hardware, software and network issues
* Respond to enquiries and support tickets via phone, email or in person
* Diagnose and troubleshoot IT and network issues both in the production environment and offices
* Set up and configure new computers, phones and other devices
* Document reported issues, resolutions, and ongoing problems within the helpdesk system
* Escalate unresolved issues to senior support staff or development teams when necessary
* Provide clear and user-friendly communication to non-technical users
* Maintain knowledge base articles and support documentation
* Contribute to continuous improvement of support processes
* Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals
EDUCATION AND EXPERIENCE:
The ideal candidate will have an understanding of IT and software gained during education or apprenticeship, but full training will be given. A keen interest in IT and the desire to learn essential.
The following would be an advantage:
* Previous experience in a customer support or helpdesk role (apprenticeships & work experience placements count)
* Understanding of software applications, operating systems, and troubleshooting techniques
* Familiar with basic server components such as Active Directory, DNS, DHCP and group policies
* Basic network knowledge, understanding of IP subnets, LAN, Wi-Fi, VPN and VLANs
* Strong communication skills to discover clients’ root issues and navigate solutions with the client
* Ability to communicate IT information effectively to other members of staff and partners
Essential criteria:
* 5 GCSEs– grade 5 or higher in English, Maths and an IT related subject
* Motivated and keen to learn
* Able to demonstrate good organisational skills
* Confident and able to communicate well
* Strong attention to detail
* Must have a driving/bike license and own transport due to rural location and visits to other sites.
Salary: meets minimum wage requirements depending on age up to £24k.
Hours: 9-4.30 with 30 min lunch (35 hours)
Candidates will need to be currently living in the local area.
To apply for this role please email a CV and include a covering letter stating why this role is of interest.
First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers