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* Hiring, developing, and retaining customer success staff in line with the business plans for the practice across EMEA
* Direct liaison and alignment with the NetSuite product sales organisation
* Inputting into the execution and strategy for the delivery of applications consulting services
* Achievement of customer success utilisation and revenue targets for your team’s vertical area
* Accurate forecasting of customer success team project engagement
* Ensuring high/low cost resource mix is maximised
* Execution of performance management processes ensuring the ongoing enhancement of the skills and capabilities of the customer success team.
* Development and introduction of new customer success services and propositions (in alignment with NetSuite EMEA Consulting management)
* Manage a portfolio of projects as project sponsor supporting the customer success team and act as an escalation point
* Liaison with AMO organisation in terms of commercial account components (upsells)
* Liaison with support organisation as needed on product enhancements or defects
* Form part of the Executive Leadership team inputting into Customer Success strategy, growth, and cross-team working
* Drive CSAT and references across portfolio
Skills and Qualifications needed:
* Experience managing and leading Consulting/Professional Services/Implementation teams
* Experience delivering Consulting/Professional Services/Implementation in multiple countries across EMEA
* Knowledge of mid-market ERP applications
* Understanding of the full cloud deployment project lifecycle
* Strong leadership and management skills
* Experience planning, organizing, and directing the activities of Consulting/Professional Services/Implementation teams
* Understanding of business trends within the mid-market enterprise applications market
* Ability to lead change and encourage new and better ways of working
* Thorough understanding of delivery processes for cloud projects and relevant metrics for estimation and delivery
* Excellent verbal and written communication skills
* Self-motivated and able to work under pressure, including motivating and influencing others
* 8+ years of relevant experience, including 4 years in consulting and preferably 2 years in project management leadership
* Ability to travel as needed
#LI-Hybrid
Overview
Oracle NetSuite offers automated financial processes to improve finance operations efficiency and productivity. Modules include Finance, Inventory Management, Supply Chain Management, Manufacturing, CRM, Procurement, HR Management, E-Commerce, and Project Management.
Why work at Oracle
* Join a global workplace where you can make an impact.
* We offer competitive salaries, exciting benefits, and flexible, remote working options.
* Access development opportunities to advance your career, mental health support through Employee Assistance Programs, and core benefits such as medical, life insurance, and retirement planning.
* Be yourself in an inclusive culture where employee resource groups champion diverse communities.
What we’ll offer you
* A competitive salary with exciting benefits
* Flexible and remote working
* Learning and development opportunities
* Employee Assistance Program
* Employee resource groups
* Core benefits such as medical, life insurance, and retirement planning
* An inclusive culture celebrating diversity
Life at Oracle and Equal Opportunity
Oracle offers opportunities across industries, roles, countries, and cultures, fostering innovation and growth. We are committed to an inclusive culture that values diverse insights and perspectives, ensuring individuals with disabilities are accommodated.
We believe that diversity and inclusion drive innovation and success. We strive to create a workforce where everyone can do their best work, with all voices heard and valued.
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