Location of work: Silvertown - East London (E16)
Hours of work: 4 on 4 off, Days. 7:00am - 19:00pm.
Duties & Responsibilities
* Maintain a robust operational process to effectively control vehicle access to/from the post room.
* Implement Health & Safety procedures for Post room operations, adhering to current SOPs and legislation.
* Assist with site fire and emergency procedures, ensuring relevant preventative measures are undertaken.
* Liaise with RSM for departmental issues.
* Handle requests & enquiries to the Postroom Department efficiently and professionally, both in person and by telephone, following SOPs.
* Keep work areas clean and tidy, reporting defects immediately.
* Secure the Postroom at all times, challenging and dealing with any unauthorised access appropriately.
* Be part of the Resort team, maintaining policies, company rules, and quality standards of Ballymore Properties Ltd.
* Greet residents and couriers politely during mail drop-offs and collections.
* Liaise with RSM and RD regarding delivery requests to and from the site via the Postroom.
* Ensure smooth communication system operations within the Estate following SOP principles.
* Report security, health, safety issues, incidents, or complaints accurately.
* Receive, safekeep, and audit parcels and registered mail; secure valuable items in the safe for collection.
* Prepare postal slips for delivery into resident post-boxes, recording them for signature upon collection.
* Issue parcels and registered mail correctly as per SOPs.
* Handle residents’ dry cleaning/laundry, ensuring paperwork is completed.
* Carry out apartment and estate key audits when requested.
* Proactively address maintenance and cleaning issues within the estate.
* Maintain a safe environment and a tidy Parcel Room and storage areas.
* Act appropriately during emergencies.
* Forward relevant correspondence promptly to the RD’s office.
* Provide clear handovers at shift change, highlighting recent events and upcoming activities.
* Attend meetings as directed by the Resort Director or Residential Services Manager.
Other Responsibilities
* Understand and demonstrate the principles of the BAML Mission Statement.
* Foster a ‘can do, will do, with pleasure’ culture within the Residential Estates Team.
* Assist with other tasks or duties as assigned by the Resort Director or Residential Services Manager.
Skills, Experience & Qualifications
* Good organisational skills.
* Knowledge and experience with software systems supporting front of house and security functions.
* Team player with initiative.
* Experience working in a complex multi-site environment.
* Strong verbal and written communication skills.
* Knowledge of H&S legislation.
* Ability to develop and implement strategic and tactical plans.
* Capability to drive organisational and cultural change, fostering a sense of community.
* Motivational skills to energise and encourage team collaboration and effectiveness.
* Demonstrated good practice and knowledge of health and safety legislation.
*Ballymore operate as an equal opportunities employer.
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