Job Description
Exciting opportunity for New Homes Head of Customer Care!\nLocation: Newcastle upon Tyne\nSalary: Competitive (DOE) + Car/Car Allowance + Bonus + Hybrid Working\nBuild More Than Homes-Build Your Career\nAre you ready to lead with purpose and make a lasting impact? My client doesn't just construct houses, they craft communities and careers. Join them as Head of Customer Care, you will play a pivotal role in shaping exceptional homeowner experiences while advancing your professional journey.\nWhy Choose New Homes?\n·Competitive Compensation: Attractive salary package with performance-based bonuses.\n·Vehicle Benefits: Company car or car allowance to support your mobility needs.\n·Comprehensive Benefits: Life assurance, contributory pension scheme, and access to our employee benefits platform offering high-street discounts and wellbeing support.\n·Hybrid Working: Flexibility to work from home up to 2-3 days per week, promoting work-life balance.\n·Career Development: Industry-leading training programs and clear pathways for career progression.\n·Inclusive Culture: Commitment to diversity, inclusion, and empowering your development.
\nYour Role: Leading Customer Excellence\nAs the Head of Customer Care, you will:\n·Lead and Inspire: Manage and mentor the Customer Care team, including Managers, Coordinators, Administrators, and Maintenance Operatives.\n·Collaborate Strategically: Work closely with Construction and Sales Teams, contributing to regional management decisions with a customer-centric focus.\n·Ensure Quality Service: Oversee post-occupation customer issues, ensuring resolutions align with company guidelines and uphold our reputation.\n·Report and Advise: Keep the Construction Director and Managing Director informed on customer issues and the actions taken to resolve them.\nWhat We're Looking For:\n·Proven Leadership: Demonstrated experience managing high-performing customer care teams in customer-focused environments.\n·Customer-Centric Mindset: Strong understanding of business requirements and brand positioning, with an intuitive focus on customer satisfaction.\n·Adaptability: Ability to thrive in a fast-paced environment and quickly learn different systems.\n·Industry Experience: While construction industry experience is advantageous, it is not essential.\n\nFor more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now.\n\nConstruction and Property Recruitment Ltd is a recruitment business which provides work-finding services to\nits clients and work-seekers. The Company must process personal data (including sensitive personal data) so\nthat it can provide these services in doing so, the Company acts as a data controller, for more information on\nhow we store, and process personal data please visit our website and view our Privacy Policy