Moxy Manchester City
KE
Hotels have brought Marriott's newest hotel brand to Manchester, transforming a
former hat factory in the city's vibrant Spinningfields district. Moxy is
designed to capture the rapidly emerging next-generation traveller combining
stylish design, approachable service, latest technology and an affordable
price.
Job
Profile:
We’re
looking for adaptable problem solver who takes initiative to ensure guests have
a great experience & can work well in a fast-paced service role, all
while bringing the Moxy brand to life creating a fun & relaxed environment
that makes guests (& their dogs!) feel at home.
Main
Roles & Responsibilities
* Take over call handling from reception and deal with any late-night
guest queries and check in any late arrivals.
* Look after hotel security and guest welfare at night, maintaining
the upmost courtesy and politeness to guests.
* Conduct regular floor walks and security checks of fire exits and
public areas.
* Carry out regular nightly checks and cleaning duties.
* Be aware of weekly business in the hotel & maximise every sales
opportunity for food, beverage, and rooms.
* Have full knowledge and be able to act upon the fire procedures as
laid down in the Hotel Fire Plan.
* Take over the bar as things get quiet and serve late drinks.
* To ensure the smooth operation of the hotel throughout the night
period, ensuring customer service levels are always exceeded.
* Creating positive guest experiences to promote & support the
Moxy brand
* Follow all food safety, licensing and health & safety policies
to work safely.
The successful candidate will be organised, punctual and efficient. You
will also have excellent communication skills with both colleagues and with
customers.
Useful
Experience
* Knowledge of a property management system such as Opera
* Knowledge of Point of sales systems such as Micros
* Knowledge of Food Safety & Licensing laws
* Personal experience of travel & travel industry
MORE
INFORMATION
KE
Hotels are a small, independent hotel owner and operator with four properties
in the UK. Our focus is on high quality, mixed-use services and excellent
levels of customer satisfaction.
MOXY
Hotels is Marriott's youngest brand, which opened the first hotel in Milan,
Italy, September 2014. MOXY hotels are designed to capture the rapidly emerging
next-generation traveller. The brand combines contemporary, stylish design,
approachable service, latest technology and, most importantly, an affordable
price. It's the new way of travelling!
Marriott International Inc. is offering the most powerful
portfolio in the industry, 30 brands and 8,000+ properties across 131 countries
and territories give people more ways to connect, experience and expand their
world. Founded by J. Willard and Alice Marriott, and guided by family
leadership since 1927, their principles remain embedded in the company’s
culture and in everything we do today. The company is headquartered outside of
Washington, D.C. in Bethesda, Maryland.