Role Overview
Act as the primary point of contact for the IM&T Service Desk, providing professional first-line technical support to clinical and administrative staff across all sites, including community satellite locations.
Deliver a responsive and high-quality service, efficiently logging, diagnosing, and resolving technical issues to minimize disruption to patient care and operational workflows.
Maintain a customer-focused approach, ensuring all queries are handled with a professional, helpful, and solution-oriented attitude.
Please note this role is based in Ascot and does not offer home working/Hybrid working.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
Responsibilities
Ensuring that the IT Service Desk operates as a highly professional service that meets the needs of the Trust.
Servicing requests for assistance from users in a pleasant and professional manner.
Ensuring that requests for assistance are properly logged, assigned and responded to in a timely manner according to agreed SLA's and procedures.
Responding to requests for assistance by providing first line support to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers.
About the Trust
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
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