Job Responsibilities:
1. Responsible for diagnosing and improving accounts receivable exceptions, closing financial receivable loss loops, and managing physical dispatch cycles to achieve accounts receivable improvement targets.
2. Handle customer complaints (work orders) and improve loss and damage experiences to drive continuous quality enhancement.
3. Promote the implementation of standard processes, monitor the effectiveness of experience and accounts receivable improvement initiatives, utilize digital tools for data monitoring, collect onsite issues, and provide optimization suggestions.
4. Establish and execute standard operating procedures (SOP) for exception reporting.
5. Develop and optimize SOP for the EU picking and transportation exception system.
Job Requirements:
1. Bachelor’s degree or higher.
2. Minimum of 5 years of relevant industry experience, with at least 3 years in this role or a similar field.
3. Proficient in lean management methodologies, with strong data analysis skills and practical experience in continuous improvement.