Senior Operations Director – Residential & Supported Living Services
Location: North London (Barnet, Enfield, Finchley, Southgate)
Salary: £65,000 – £70,000 per annum (Depending on Experience)
Type: Full-Time | Permanent | Monday–Friday, 9am–5pm + On-Call
Sponsorship Available
We are recruiting for a dedicated and experienced Senior Operations Director to lead a group of residential and supported living services for adults with learning disabilities and complex needs in North London. The role covers five care settings, including two residential homes (CQC-rated Good) and three supported living services.
This is a hands-on, strategic position where you will be responsible for driving performance, maintaining compliance, and leading service improvements while working closely with senior stakeholders and frontline leaders.
Key Responsibilities
* Provide strategic and operational leadership across five adult care services
* Line-manage two Home Managers and one Deputy Manager (Supported Living)
* Increase occupancy levels and optimise fee structures (£800–900 residential / £600–700 supported)
* Ensure excellent compliance with CQC and regulatory standards
* Embed quality assurance systems and improve documentation processes
* Promote effective multi-disciplinary working within budget
* Develop KPIs and lead a culture of high performance
* Build strong relationships with Local Authorities and key partners
* Act as a visible and values-driven leader for quality and service-user outcomes
About You
We are looking for a Senior Operations Director who has:
* Proven experience managing multiple adult social care settings
* Strong working knowledge of CQC regulations and inspections
* Excellent leadership, people management, and service improvement skills
* Commercial awareness, including budget control and occupancy strategy
* Familiarity with care technology (e.g. Log My Care, MaxTime)
* A proactive and resilient approach to leadership
* A full UK driving licence and access to a car
What We Offer
* Competitive salary: £65,000 – £70,000 (DOE)
* Pension scheme and potential access to private healthcare
* Visa sponsorship for the right candidate
* Support from an established central team (HR, Finance, Clinical)
* Autonomy to shape service delivery and influence group strategy
Success in This Role
Within 6 months:
* Stable management teams and improved supported living occupancy
* Established QA processes and consistent documentation standards
Within 12 months:
* Strong results across key metrics (occupancy, fee generation, compliance)
* Consistent positive feedback from Local Authorities and CQC
* Recognition as a values-led Senior Operations Director with clear service impact
This is an exciting opportunity for a high-performing Senior Operations Director or experienced Paediatric Clinical Lead looking to step into a broader operational role with a market-leading, values-led care provider.
Apply today or contact Ehsan at Leaders in Care on 3 for more information.
REF: LICEA
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