Why this role matters
What’s the role all about?
Our technician role is an entry level traineeship, aimed at inexperienced candidates or people interested in a career change. The role will involve either one, or a mixture of both, electronics engineering and/or radio engineering.
Electronics engineering consists of build, maintenance and repair activity in any one of our c5.5k exchanges, data centres or switch sites – one day you might be installing new fibre cabling to enable additional bandwidth for local businesses, the next might find you carrying out repairs on key network equipment serving thousands of residential customers.
Radio engineering involves the maintenance and repair of 2/3/4/5g radio equipment, and can involve working at height, in some of the most challenging/rural site locations we maintain. Whether it’s working on the roof of a commercial building in your local city centre or hitching a helicopter ride to a remote Scottish island, our radio engineers visit a wide variety of locations to ensure everyone has access to mobile and broadband services.
The exact type of work you’ll be doing and skills you’ll gain will vary depending on where you live – the hiring manager will discuss this with you at interview.
The variation of your attendance is at your first/second line manager’s discretion to support service and could include any five days from six excluding Sunday and may require the need to work 12 Saturdays across a 12-month period.
You'll have the following responsibilities
Field Engineering Accountabilities:
• Prioritise H&S – To have regard for health and safety, his/her job license and skills as agreed with line manager. Complies with all ISO Audit Requirements.
• Inclusive Environment – Responsible for helping to create an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
Role Accountabilities:
• Execute Work with Autonomy – Execute all required work (allocated and self-identified), considering H&S, despite the challenges and environment. Works proactively with Patch Managers and the wider team to work effectively and understand the priorities of the wider team / unit.
• Priority to ensure all Learning progress against Technician Development Portfolio is completed as per agreed milestones with manager.
The level of ownership required is primarily to follow guidance outlined, in relation to the order and priority of work. To complete priority tasks – seeking support and guidance when required. To demonstrate strong support to the successful delivery of programmes, projects and complex testing; led by more senior roles.
• Performance and Development – Drives own performance ensuring they are effectively contributing to wider team measures, supporting in taking ownership of these measures for given area. Required to ensure that mandatory compliance, regulatory, data and informational requirements are maintained and recorded (including required training).
• Standards of Work – Ensures all work on equipment is in accordance with documented procedures and practices as provided by BT and its suppliers, agreeing any changes with appropriate source. Works with Patch and Regional Managers alongside customers and colleagues to ensure delivery is appropriate and aligns to objectives.
• Exchange and Site Ownership – Understands and effectively supports performance of assigned sites, aiming to improve overall performance and reliability, in turn contributing to team performance.
An important part of Field Engineering is leading by example, be that coaching and supporting new individuals, through to truly living by the Field Engineering values. As a member of the Field Engineering team you are expected to uphold the Field Engineering and BT values, leading by example throughout your career with us whilst being an integral part of your wider team.
Key Decisions:
• Support in ownership of designated Patch and sites to contribute towards Area, regional and unit objectives.
• Execution of prioritised work items ensuring that this is aligned with the wider team and unit’s priorities through co-ordination with patch managers and senior colleagues.
• Risk assessment for health and safety.
• Raising of issues / risks to more senior individuals to facilitate change.
• Conducts work efficiently with support of senior Engineering colleagues.
• Understanding of what is expected and proactively take opportunities to increase own skills to support the team's work.
• Speaks up when observing opportunities to improve the process in work area.
Individuals’ hold responsibility for monitoring, actioning and meeting all required compliance (including health surveillance, such as rigging medical) if required. In addition to this they are expected to be fully presentable at all times wearing provided corporate clothing for the role.
Please refer to the Job Description for full details of the role.
You'll have the following skills and experience
Requirements:
Must be able to fulfil the physical requirements of the role i.e. able to bend, stretch, kneel and crouch. Also must be able to climb, work at floor and ceiling level inside buildings, tower structures and roadside infrastructure, lift heavy drums/cables and recognise coloured wiring.
Individuals will be required to hold a Full UK Driving Licence.
Skills:
• Self-Starting: Using their own initiative to drive the actions required from both themselves and wider team.
• Ownership: Ability to support in owning and delivering tasks, activities and resources. Works with the wider team to understand priorities across the unit.
• Communication: Able to communicate clearly and precisely through a variety of methods in any given circumstance or location.
• Problem Solving: The ability to deal with a variety of issues and effectively implement solutions as required.
• ICT Literacy: Confident user of MS Office suite, especially MS Word, Excel and Outlook (e-mail).
• Teamwork: Works well with and effectively supports wider team to understand patch and wider regional requirements and supports these effectively to meet wider CFU objectives.
Benefits
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.