Ready to put your analytical mindset and customer-first thinking to work in a role that shapes real change?
Our client, a commercial and retail bank, is looking for a Senior Risk Manager to join their team. In this hybrid role, you’ll drive customer-focused insights, lead key outcome discussions, and influence strategic change under Consumer Duty.
Key Responsibilities:
* Facilitate the Monthly Customer Outcome Meeting, highlighting critical insights and engaging key stakeholders
* Review and interpret customer journey data to uncover trends, issues, and opportunities for improvement
* Champion customer advocacy by leveraging insights and maintaining strong internal and external networks
* Drive continuous improvement by challenging current practices and leading change initiatives
* Align processes and standards with regulatory expectations and evolving customer needs
About You:
* Skilled in analysing complex data sets to extract clear, actionable customer insights
* Strong risk mindset with the ability to identify, assess, and prioritise key exposures
* Strategic thinker with a focus on high-impact improvements across competing priorities
* Detail-oriented with sound judgement to make balanced, insight-driven recommendations
* Commercially aware and confident in navigating Consumer Duty requirements in a business context
To apply, please submit your CV!