Job summary The postholder will provide clerical support to the department (Aneurin Bevan Specialist Drug and Alcohol Service), based in Newport as well as reception duties. To answer general queries. To carry out administrative tasks for the department. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job o To act as receptionist for the service, deal efficiently with telephone calls, record incoming messages exercising ownjudgement to relay to staff appropriately.o To cover other duties in times of staff shortages and holidays within the Aneurin Bevan Specialist Drug and Alcohol Service,pan Gwent, as directed by the Service Administration Manager, appropriate to Band 2 level.o At all times display an approachable manner and good customer service skills when dealing with service users and membersof the public.o To work within specified timescales/deadlines, to work flexibly and prioritise work as necessaryo To process both incoming and outgoing mail, dealing with all correspondence in an appropriate and timely manner.o To follow ABUHB and departmental policies and procedures.o To perform regular housekeeping for the database to ensure its efficiencyo To carry out routine clerical duties, to include photocopying and filing.o To undertake any appropriate training as determined/agreed with Service Admin Manager.o Work as a member of the administrative support team. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac Person Specification Qualifications Essential Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training Desirable Experience of working within an office environment Skills/Experience Essential Able to work under pressure remaining calm with the ability to diffuse difficult situations Excellent interpersonal skills Accurate and precise data inputting skills Good telephone manner Ability to integrate within existing team and work as a team member Desirable Customer Service Experience Person Specification Qualifications Essential Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on-the-job training Desirable Experience of working within an office environment Skills/Experience Essential Able to work under pressure remaining calm with the ability to diffuse difficult situations Excellent interpersonal skills Accurate and precise data inputting skills Good telephone manner Ability to integrate within existing team and work as a team member Desirable Customer Service Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. Employer details Employer name Aneurin Bevan University Health Board Address Aneurin Bevan Specialist Drug Alcohol Service 139 Lower Dock Street Newport NP20 1EE Employer's website