IT Support & Systems Administrator
We have created a brand-new role for an experienced IT Support & Systems Administrator to partner with our IT Manager in providing excellent day-to-day IT service, and supporting broader IT initiatives. This is a hands-on, user-centric role. You'll be the go-to person for our colleagues, ensuring smooth operations and assisting the IT Manager with strategic projects. If you are looking for a great next step in your IT career - a mix of support + project work + systems administration - we'd love to hear from you.
You'll thrive if you enjoy:
* Helping people solve IT issues quickly and confidently and being the backbone of a strong IT function
* Working across systems and applications (not just desktop support)
* Being approachable, service-oriented and proactive
* Having the opportunity to work closely with a highly experienced IT Manager, gain broad exposure and expand your technical skill and depth
* Being part of a growing, dynamic business with a mission to innovate in packaging technology
Key Duties
* Provide front-line and escalation support for IT queries (hardware, software, systems and network) for our employee base of around 70, including several USA based employees.
* Triage incoming tickets in Jira, respond in a timely manner and maintain high service levels
* Support the Microsoft 365 environment: Outlook, SharePoint, OneDrive, Office apps to achieve business requirements.
* Assist the IT Manager with cyber security tasks: patch management, antivirus, firewall monitoring
* Become a super-user and system administrator for our ERP (Epicor) system and associated reporting tools; support users across departments
* Assist with IT procurement, supplier liaison, contract management (hardware, software, consumables).
* Support our telephony and mobile/landline infrastructure
* Delivery of IT training and inductions as required
* Participate in and assist project delivery of IT initiatives (e.g., migrations, new tools and software)
* Liaise with external MSP as directed and required.
* Any such tasks required from time to time, provided they are within the competence of the job holder.
* Very occasional out of hours support.
Skills/Experience
Essential
* Strong experience in a hands-on IT Technician/Engineer/Support role (ideally in SME environment)
* Practical experience with helpdesk tools (e.g., Jira, ServiceNow)
* Strong working knowledge of Windows Server, Windows 11, Active Directory
* Good experience with Microsoft 365 (including SharePoint/OneDrive)
* Solid networking knowledge: VPN, firewalls, WAN/LAN troubleshooting
* Broad understanding of IT systems: hardware, software, user support
Desirable
* Azure and Intune Administration
* Cyber security awareness (e.g., SIEM, baseline configuration
* Antivirus & patch management administration
* Database and/or coding experience
* ERP system experience (especially user support or reporting)
* Experience with cloud and physical server hardware
* Proven ability to write user documentation and support business processes
Person Specification
* A DBS Clearance will be required for this role
* Excellent communicator who builds strong relationships across departments
* Outstanding service mindset: proactive, responsive, helpful
* Strong attention to detail and accuracy in work
* Organised and able to manage a mixed workload, balancing routine support with project activity
* Collaborative team player, but also comfortable working independently
* Enthusiastic, keen to learn and grow your technical skills
Remuneration
* £competitive
* Discretionary bonus
* Early Friday finish - 37 hour working week (Monday to Thursday 8.00am - 4.30pm, Friday 8.00am - 1.00pm)
* 25 days holiday + bank holidays
* Company life insurance x 6 times
* Pension 5%
* Income protection after 3 years' service
* Access to Independent Financial Adviser
* Office based - at our modern offices in Kempston, Bedfordshire.
Our Candidate Private Policy can be found here.