Bank Switchboard Operator | Private Hospital | Bank (Zero Hours) | Ad Hoc Shifts | St Mellons
This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.
Shifts are offered on a flexible, as-needed basis to cover busy periods, sickness and annual leave. There are no guaranteed hours or minimum shifts each week.
This role would suit someone who:
1. Is looking for flexible work around other commitments
2. Is happy to pick up shifts as and when required
3. Does not require fixed or guaranteed hours
About the Role
Our Patient Support Centre in St Mellons is recruiting a Bank Switchboard Operator to join the team on a zero-hours contract.
As the first point of contact for patients and healthcare professionals, you will manage all incoming and outgoing calls across multiple hospital sites, ensuring communication is handled professionally, efficiently and in line with hospital procedures.
You will play a key role in delivering excellent customer care and ensuring smooth communication across the organisation.
Duties and Responsibilities
4. Operate the central switchboard system for multiple hospital sites
5. Direct calls to appropriate staff and departments
6. Handle telephone enquiries in a professional, efficient and consistent manner
7. Escalate technical or telecom issues when required
8. Initiate emergency call procedures (. fire or major incident) when necessary
Who We’re Looking For
9. Excellent verbal communication skills
10. Calm and focused under pressure
11. Able to prioritise and multitask accurately
12. Strong attention to detail
13. IT literate and confident learning new systems
14. Committed to confidentiality and data protection
Desirable:
15. Previous switchboard or call centre experience
16. Experience in a hospital setting
17. Familiar with Microsoft Office (Word, Outlook, Excel)
Working Hours: Zero-Hour contract. Office is open Monday-Friday 8am-7pm, shifts within these times.
Benefits
18. Bank colleagues are paid weekly
19. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
20. Save an average of £50 per month with our free onsite car park
21. Access to Spire Healthcare pension
22. Access to Blue Light Card discounts
23. Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
24. Wellbeing Centre access via ‘Spire for You’
25. Free DBS
26. Full induction, including mandatory training updates
27. Opportunities for further training and progression into permanent posts
28. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well-being through work life balance, on-going development, support and reward.
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.