The role of Service Request Administrator will include:
1. Providing employees with the required network systems and application access
2. Resolving queries and taking responsibility for ensuring service requests are correctly assigned to users
3. Providing high-quality customer service to help support the maintenance of relationships with internal and external customers
4. Maintaining effective systems and processes that enable accurate recording and timely completion of service requests
5. Reporting improvements which could be made to processes and systems to the wider team
6. Complete reviews of applications and remove access when someone leaves
Skills and experiences:
7. Proven experience of working in an administrative role within a customer service environment
8. Experience of updating electronic information in a variety of formats
9. Good communication and customer service skills, with attention to detail
10. Ability to work independently and use own initiative
11. Experience of organising own workload, prioritising tasks and meeting deadlines
12. Basic user of Microsoft Office including Outlook, Word and Excel
13. Experience of SAP and administrative tools and other Microsoft products
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
14. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
15. A pension scheme with matching employer contributions from Sanctuary up to set limits
16. Life Assurance
17. Employee Volunteering scheme
18. Employee Advice Service including counselling
19. Cycle to Work scheme
20. Voluntary health plans
21. Employee discounts
22. Wellbeing support and tools
23. Employee recognition scheme
24. Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
25. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. Role salary is £24,832 per annum (rising to £26,139 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)