Main Purpose:
To take proactive responsibility for a portfolio of properties, working closely with Asset Management, Facilities Management, and Operational Finance teams to optimise budgeted cash flow and maximise tenant satisfaction. You will oversee the day-to-day management of your properties, aligned with the strategy set by the Asset Manager.
Key Responsibilities:
* Manage a portfolio of assets, acting as the main link between Asset Managers, Facilities/Centre Managers, and Operational Finance, ensuring properties maintain a “ready-to-sell” status.
* Develop plans and escalation strategies for the collection of charges, making recommendations to Asset Managers as required.
* Handle day-to-day landlord and tenant matters, including general enquiries, statutory notices, and enforcement of lease obligations.
* Coordinate tenant applications and seek value-add opportunities, ensuring positive tenant interactions.
* Prepare periodic reports in collaboration with Asset Managers.
* Support leasing activity, property viewings, and ensure properties remain presentable by coordinating with on-site teams.
* Complete annual sustainability surveys and recommend improvements.
* Record and report tenant requirements for ESG purposes.
* Ensure utility metering is accurate and robust for proper consumption recording.
* Promote best practices and provide feedback to site teams to maintain safe, clean, and secure environments.
* Coordinate Health & Safety and compliance matters with relevant staff.
* Arrange property inspections and tenant meetings, submitting detailed reports.
* Liaise with insurance brokers on claims and renewals, providing necessary documentation.
* Ensure the property database is always up to date in coordination with the Property Administration team.
* Work with Operational Finance to ensure timely approval and invoicing of rent and other charges.
* Manage the rent collection and credit control processes, including setting strategy for dealing with debtors.
* Prepare and manage service charge budgets and drive completion of reconciliations in line with performance KPIs.
* Challenge supplier procurement to ensure value for money and minimise service charges
* Identify opportunities to improve operational efficiency and reduce non-recoverable costs.
* Approve invoices in line with KPIs.
* Support junior and graduate team members in their development.
Key Skills & Competencies:
* Ability to manage multiple daily tasks alongside long-term workstreams and deadlines.
* Strong diligence, perseverance, and commitment to industry standards (e.g., RICS).
* Financial literacy with a good understanding of business plans and asset performance.
* Ability to engage with stakeholders at all levels, including tenants and suppliers.
* Problem-solving mindset with a collaborative and positive approach.
* Willingness to share knowledge and support team development.
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