What You’ll Be Doing
As a Customer and Product Apprentice, you’ll rotate through three core areas within our Customer and Product departments - Customer Success, Product Development, and Marketing & Brand - gaining practical experience and contributing to projects that directly impact our customers.
* Customer Success - Support service teams by analysing customer feedback, identifying areas for improvement, and contributing to initiatives that enhance the customer journey.
* Product Development - Help shape our products by conducting market research, analysing user needs, and supporting planning across the product lifecycle to keep our offerings relevant and impactful.
* Marketing & Brand - Assist with campaign planning and content creation across digital channels, while helping track performance and optimise our brand presence.
Who We’re Looking For
We’re looking for a proactive, customer-focused individual who enjoys working with others and is eager to learn. You’ll need good communication skills and a willingness to take on new challenges. To be eligible for this scheme, applicants must have at least 5 GCSEs (or equivalent) at grades 4+ (A-C) including Maths and English. Other key qualities we'd like to see include:
* Good IT skills, including Microsoft Office
* Curiosity about customer experience and education
* Ability to manage time and priorities effectively
* A collaborative and inclusive mindset
What You’ll Get Out of It
We offer a fully funded apprenticeship, a supportive team, and the chance to make a real impact in education. You’ll gain valuable experience, build confidence, and grow your career in a passionate organisation with a purpose.
Other benefits include:
* A salary of £23,500
* Mentoring from Senior Leadership
* A buddy to guide you through the programme
* Working on real, projects that make an impact
* You’ll take part in an accredited interpersonal skills training programme, including presenting, influencing and problem solving