Job description
What you'll be doing
Holiday Inn Express Manchester Arena requires a Guest Service Assistant - Nights to join our team. As a Guest Service Assistant - Nights, you'll play a vital role in the function of the hotel overnight, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the day. Working 4 out of 7 night shifts you'll be full of smiles, welcoming, friendly, professional with a great personality, each day is never the same
The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you'll be empowered to make things right You will take pride in your hotel and strive to deliver a fantastic guest experience every time.
Who You'll Be working for
Our Manchester Arena Holiday Inn Express stands proudly in the Northern Quarter, a trendy neighborhood with bohemian bars, independent record shops, vibrant street art, great restaurants and some of the city's liveliest music venues.
Our Values
At Centre Island you'll be joining a growing family of 9 hotels with over 500 employees. At Centre Island whether you're working at our branded IHG hotels or our independent boutique we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
* Act with INTEGRITY and CARE
* ENGAGED with customers and colleagues alike
* Have PASSION and take OWNERSHIP in everything they do
* Strive to be CREATIVE to continuously improve
What we offer you- Benefits
· 22.5 Days holidays
· Full uniform provided
· Access to IHG's worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
· Training & Development and the opportunity to work with a fast paced, customer-focused company
Main Duties and Responsibilities:
* Delivering great Guest Service throughout your night shift - Assisting with guest requests and dealing with complaints to ensure guest satisfaction.
* Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
* Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
* Check in, check out and completing night audit
* Guaranteeing our metrics are achieved by working with the company standards.
* Preparing and cooking Breakfast for our guests in line with the Food Safety Act 1990
* Work in line with the premises license to serve guests beverages in our Great Room Bar.
* Ensure deposits are taken for all pre paid bookings
* Plan and prepare a detailed hand over for the next shift.
* Ensuring the comfort, safety & security of all our guests at all times
Additional duties & responsibilities may be required in this role.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests
Job Types: Full-time, Permanent
Pay: £12.90 per hour
Expected hours: 32 per week
Benefits:
* Employee discount
Work Location: In person