Social network you want to login/join with:
Reports to: Chief Operating Officer (COO)
Work Week: Monday to Friday
Work Hours: 8am to 5pm or 9am to 6pm, and emergencies
Work Type: Non-remote
Job Summary
As a General Manager, youll be running the operations of our Build-to-Rent (BTR) site in Liverpool, on 7 James Street. Youll be leading the on-site team to meet all financial targets and company goals, while delivering exceptional service to our residents. You will enjoy autonomy in your daily work whilst still working closely and reporting to the Chief Operating Officer (COO).
We are seeking an experienced, self-driven, versatile, exceptionally organised, commercially savvy, and reliable individual with a getting-things-done attitude.
What youll be doing
Maintaining 100% occupancy rates in perpetuity
Ensuring the timely collection of all rent and other income that are due
Overseeing your site daily operations, rent collection, invoicing, full compliance to SOPs, policies, procedures, and service standards
Proactively pushing rental and other revenue growth
Coming up with creative and insightful Marketing & Sales techniques
Promoting our values and contributing to maintaining a strong culture
Evaluating the buildings performance by analysing and interpreting data and metrics Responding appropriately to emergencies or urgent issues as they arise
Managing the living experience of the residents from initial enquiry, through the onboarding process and tenancy administration, to departure
Ensuring the highest level of service is delivered to your residents at all times
Monitoring resident satisfaction through the appropriate channels
Conducting service recovery procedures where required
Meeting and surpassing targets for revenue generation
Attending monthly performance reviews for both sites with the COO
Establishing key strategic and long-lasting relationships with stakeholders Researching direct competitors and market trends
Ensuring all building management systems have accurate financial and resident data information Managing online and offline distribution channels
Overseeing and ensuring full compliance of Security, Fire Prevention, and other safety systems Obtaining quotes and undertaking due diligence for employees or contractors as needed to maintain, repair, or improve the property
Conducting daily on-site meetings
Holding monthly performance reviews with both teams
Providing timely, accurate, and complete reports on the sites performance to the COO Performing other reasonable job duties as requested
A minimum of two years' experience managing Build-to-Rent (BTR), Co-Living, or Purpose-Built Student Accommodation (PBSA) assets
Strong general business knowledge base and understanding of business functions such as Finance, Sales & Marketing, HR, etc.
Knowledge of P&L statements and the ability to react with impactful strategies
Strong experience and knowledge in Tenancy Legislation (AST, Licences, Section 8, Renters Rights Bill 2025, tenancy deposit protection, and inventories)
Excellent research, writing, and oral communication skills
Outstanding people and client management skills; strong teamwork and team leadership skills; cooperative working style
Comprehensive knowledge of Health & safety and Building regulations
Strong project management skills to coordinate with diverse teams and meet project deadlines
Initiative and resourcefulness: ability to make things happen in creative ways despite a lack of resources
Ability to conduct viewings, negotiate effectively, and close sales
Excellent problem solving and decision-making skills
Positive, result-oriented, can-do attitude, sharing perspectives to achieve personal and organisational targets
Working knowledge of MS Office, Google Suite, Inventory Hive, Rightmove Plus, Zoopla Pro, and other property management tools
You will be entitled to an attractive salary and a bonus scheme.
We celebrate diversity and welcome all qualified applicants regardless of their background.
#J-18808-Ljbffr