Job Description
Location: La Mon Hotel & Country Club, 41 Gransha Road, Comber
Position: Reservations Executive
Department: Front Office
Reports To: Sales & Events Manager & General Manager
Responsibilities
Receiving incoming reservation enquiries from various customer types including individual leisure guests, corporate guests, tour companies, sporting groups, conference groups and any other enquiries.
Responding to email enquiries and bookings in a professional and business‑like manner.
Collecting online reservations from our online booking agent.
Completing the reservation on the PMS system, ensuring details are accurate.
Managing reservations, ensuring bookings are confirmed, group bookings are made and chased, and contributing to the daily duties in the reservations office.
Allocating bedrooms, ensuring rates are correct.
Updating OTA’s and monitoring rate parity.
Working closely with the Reservations Team, reception team, and other departments to maintain a high standard of efficiency and quality of work.
Maintaining effective working relationships with clients, identifying their needs, and ensuring repeat business.
Developing close working relationships with all departments and colleagues to ensure guest expectations are met, and maximising sales opportunities for future business.
Managing all sales enquiries and communicating all requests to the relevant people and departments.
Ensuring effective daily communication of essential reservation details with reception, housekeeping, and all departments.
Consistently updating the hotel's accommodations database effectively.
Assisting other departments to deliver the best possible service when requested.
Complying with all policies and procedures as written in the staff handbook, and upholding the Health and Safety Policy.
Skills & Experience Required
* At least 12 months of hotel experience in a similar position.
* Strong communication skills and customer service orientation.
* Ability to use PMS and OTA platforms.
* Detail‑oriented with strong organisational skills.
* Team player with the ability to work closely across departments.
* Flexibility to adapt to changing priorities and needs.
Contract and Salary
Contract Type: Full‑time
Salary: Based on Experience
Closing Date: Wednesday 3rd June 2026
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