Company Profile Purpose of Role: SSTL acts as Trustee/Depositary to Undertakings for Collective Investment in Transferable Securities (UCITS) funds and authorised and unauthorised Alternative Investment Funds (AIFs). SSTL is currently one of the largest Depositary/Trustee service providers in the UK SSTL has seen significant business growth over recent years and has proactively evolved with new business opportunities brought about by changing regulations Why This Role Is Important To Us To manage the Operational service delivery for SSTL clients The purpose of the role is to be responsible for executing the SSTL strategy for Operational service delivery, for maintaining and improving cost profile of the Operations Team, and for ensuring that Customer Service and information delivery standards are met or exceeded. Deputise for Head of SSTL’s Operations as appropriate. What You Will Be Responsible For Leading and managing the internal SSTL Operations team and External Audit team responsible for Service Delivery. Play a leading role in day to day client relationships, conducting regular service reviews and other meetings with Operational and External Audit staff and SSTL management as appropriate Build, nurture and manage robust and sustainable relationships with clients Maximise client profitability through efficient process management, adhere to compliant and contractually agreed charging structures and ensure that cross-sell opportunities with clients are escalated appropriately Support our client base in matters of a technical or regulatory nature ensuring that at all times they have a positive impression of SSTL Evaluate and manage operational risk across current and prospective client base Confirm FCA ‘de minimis’ concession status of Managers/ACDs on ongoing basis Participate in any client or prospect meeting Ensure the Operations team and External Audit team are operating in accordance with applicable regulations and with Corporate and HR policies Ensure that the Depositary Operations team and External Audit team complies with applicable regulations, including but not limited to COLL, FUND and CASS rulebooks (as related to UCITS V and AIFMD) and that systems and controls are sufficiently robust to mitigate any risks to the business whilst providing support to all levels as necessary Lead delivery of change including business transformation Oversee breach correspondence with Managers/ACDs and regulators as applicable Ensure that customer complaint handling is undertaken in accordance with any regulatory and/or internal policy requirements Play a leading role as a member of the various internal committees, including acting as chair if required to do so. Manage the External Audit team leading visits as required and ensure oversight reports are produced in a timeous manner Perform the role of Outsourcing Engagement Manager (OEM) for any Outsourcing Engagements assigned to the Depositary Operations Manager Complete all Mandatory training in advance of specified deadlines Participate in relevant regulatory working groups and committees as convened Ensure that any regulatory changes impacting the Depositary Operations team and External Audit team are implemented in a timely manner with resulting control amendments and staff communications/procedural updates are undertaken Monitor and evaluate the continuing effectiveness of the controls within Depositary Operations team and External Audit team processes and procedures Review any losses with the Depositary Operations team to ensure each is documented correctly and remedial action taken to ensure no repetition Lead SSTL’s specific projects and actively participate in wider State Street projects and initiatives Represent SSTL during meetings with senior representatives of the client base, regulator and other areas of the Corporation CASS Responsibilities Manage Depositary Operations team processes and controls to ensure client assets/money are safe-kept and administered in a manner appropriate to the CASS source book. Manage Depositary Operations team change, including offshoring and outsourcing arrangements, such that compliance with CASS is considered and any issues are reported to the Head of Operations Complete annual and ad hoc training to maintain relevant knowledge and understanding of CASS. Participate in relevant CASS working groups and Committees as convened. Comply with CASS specific responsibilities as defined below, along with the other regulations you need to have regard to in your job role. Escalation – CASS In line with the CASS Incident Guidelines, any material CASS related matter will be escalated within one business day of being confirmed to the relevant Compliance Officer and the State Street Bank and Trust Company Head of CASS UK and relevant functional heads as appropriate. Managerial Ensure staff have clear lines of reporting, authority levels, objectives and progress is reviewed regularly in line with Company policy. Develop effective working relationships and communications with staff and ensure that staff are motivated, developed and supported. Ensure staff adhere to strong ethical and conduct standards. Support the Head of Operations in establishing and monitoring systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively Ensure that appropriate management information is produced and reviewed at appropriate intervals Support the Head of Operations in establishing and overseeing a risk culture within the business and ensure business line accountability for risk identification, management, measurement, monitoring and reporting. Support a culture of effective challenge to ensure appropriate governance standards are met Education & Preferred Qualifications Degree Level or Equivalent Work experience Deep knowledge of the funds Industry and relevant regulations and working practices Strong proven management experience, leading teams and achieving positive fiduciary outcomes while meeting financial targets. Results driven, strong ethical and conduct standards. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job ID: R-779563