Overview
Join to apply for the Helpdesk Planner/Scheduler role at Novus Property Solutions. Based: Basingstoke RG24 8NA. This is an office-based role, typically working Monday to Friday, 37.5 hours between 8:00am – 5:00pm. Great opportunity as we expand our team due to a new contract win.
Responsibilities
* Using the latest company IT systems to provide a Helpdesk support service, inputting orders onto the company database, updating the Impact system with relevant notes
* Dealing with telephone enquiries in a timely manner and liaising with Clients, Managers and Operatives
* Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, ensuring jobs are carried out correctly and timely
* Schedule all work onto PDAs or to Sub contractors using the correct job lengths and within specified timescales
* Logging and following up of emergency call out orders
* Chase orders that are awaiting materials with the Novus Team and rescheduling of follow-on orders ensuring to update the client
* Monitor/acknowledge/reschedule rejected works from subcontractor
* Applying for work extension with the client
* Liaising with Contracts Manager regarding orders nearing completion target
* Monitoring orders to ensure completion within specified target
* Deal with internal and external communications and record/report information as necessary
* Ensure all contract data, documentation and reports are accurate and produced on time
About You
As a Helpdesk Planner, experience in communication both verbal and written are key along with confident planning/scheduling skills. It is imperative we schedule our operatives in the most resourceful way to meet KPI targets. Your ability to be proficient in IT is essential to fulfil and develop the role. The role may require a DBS check.
Benefits
* Attractive salary and benefits
* 27 days holidays plus Bank Holidays – option to buy or sell holidays
* Company pension scheme – up to 7.5%
* Discounted Healthcare Scheme, High street & lifestyle discounts including Tastecard, a day paid volunteering per year, length of service awards, and more
About Novus Property Solutions
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
Equal Opportunity
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand, for many reasons, that people do not meet all the criteria laid out in the job advert, so we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications.
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