Overview
As an Administrator/Receptionist, you will be the 'first face of the service', providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will demonstrate a non‑judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence, invoices and petty cash. This is a dynamic and varied role, involving collaboration with colleagues across multi‑disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance. You'll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and will be required to minute multi-disciplinary meetings. This is not just a job – you'll help people rebuild their lives, reconnect with their families and friends, return to work or education, and much more.
Responsibilities and Qualifications
We are looking for individuals with compassion, strong communication skills, the ability to stay calm under pressure, and competence in IT and administrative tasks. Candidates should be capable of maintaining a busy reception area, handling switchboard duties, processing referrals and assessments, managing correspondence, invoices and petty cash, and supporting multi-disciplinary teams. They must also be able to conduct risk assessments, coordinate repairs, maintain premises safety, collect and audit data, minute meetings, and support service user involvement initiatives.
Values
* Care. Care for people is at the heart of everything we do.
* Be human. We are accessible, genuine and humble. Always learning.
* Do the right thing. We are open, honest and inclusive. We get things done.
EEO Statement
We are a disability confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job.
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