Be part of the team that makes holiday magic happen! We're looking for an energetic, people-focused Assistant Guest Experience Manager to help champion outstanding service and support the delivery of unforgettable guest experiences across the park.
Responsibilities
* Act as the voice of the guest, using feedback, data, and insights to drive improvements.
* Create a welcoming, professional atmosphere within reception and other guest‑facing areas.
* Support enhancements to guest spend by understanding guest needs and expectations.
* Support in recruiting, training, developing, and motivating the Guest Experience team.
* Help build a culture of high service standards, positive behaviours, and strong teamwork.
* Assist with day‑to‑day team management, ensuring processes and standards are consistently followed.
* Monitor key service metrics (CSAT, NPS, complaint ratios, guest experience scores).
* Assist with action plans to drive continuous improvement across the guest journey.
* Support the effective handling and resolution of guest complaints in line with company processes.
* Work closely with all park departments – Accommodation, F&B, Security, Maintenance – to ensure a seamless guest experience.
* Ensure communication is smooth and joined‑up so guests receive consistent service at every touchpoint.
Qualifications
* Experience leading, supervising or developing a team in a customer‑focused environment.
* Ability to build strong relationships with guests and internal stakeholders.
* Previous customer‑facing experience, with confident written and digital communication skills.
* Strong IT skills and the ability to work comfortably across multiple systems.
* Flexibility to work varied hours including weekends, evenings, and bank holidays.
* A passion for service excellence and a desire to support continuous improvement.
Benefits
* The chance to develop your skills and boost your career across our 65 parks – training support.
* Employee Assistance Programme – 24/7 confidential helpline for counselling and support.
* 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
* Team member discount of 30% on everything from food to leisure activities.
* Discounts on various brands such as Hello Fresh, local gyms, and more.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
#J-18808-Ljbffr