The role of Gas Planner will include:
1. Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met
2. Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to
the customer
3. Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
4. Assist in the production of quality statistical information on key performance indicators such as satisfaction
levels and response times to assist managers in target setting, performance monitoring and implementing
improvements
5. Maintain effective filing systems, database records and processes that enable accurate recording and
timely provision of information, ensuring they are as user friendly and accessible as possible
Skills and experiences:
6. Maintain effective filing systems, database records and processes that enable accurate recording and
timely provision of information, ensuring they are as user friendly and accessible as possible
7. Experience of using multiple systems and processes to effectively schedule a field Workforce
8. Working knowledge of relevant regulations, legislation and good practice
9. NVQ2 in Customer Service or Business Administration (or similar)
10. Ability to extract and interpret data from a number of sources
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
11. 25 days annual leave (rising to a maximum of 30 days) plus public holidays
12. A pension scheme with employer contributions from Sanctuary
13. Life Assurance
14. Employee Advice Service including counselling
15. Cycle to Work scheme
16. Voluntary health plans
17. Employee discounts
18. Wellbeing support and tools
19. Employee recognition scheme
20. Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
21. £26,290 with a policy allowance of £2,084 per annum (rising to £27,674 with a policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance)
(if the link is unavailable please visit the Sanctuary careers website)