Job Description: Loan Processor
Location: Manchester City Centre
Hours: Full-time
Salary: £32,500 + competitive bonus scheme
✨ About the Role
We are seeking a skilled and detail-oriented Loan Processor to join our fast-paced mortgage processing team. In this role, you will be responsible for managing loan applications from submission to authorisation, ensuring exceptional customer outcomes and adhering to regulatory and internal guidelines.
If you have a strong eye for detail, excellent communication skills, and a passion for delivering exceptional customer service, we want to hear from you. Candidates with previous experience in car finance or the debt management industry are highly valued and encouraged to apply.
What You'll Be Doing
In this role, you will:
Manually underwrite mortgage applications in accordance with regulatory and internal guidelines
Review supporting documents and request additional information as needed
Maintain accurate and up-to-date customer records and application details
Communicate clearly with customers, brokers, and internal teams throughout the process
Make fair and evidence-based lending decisions tailored to individual circumstances
Meet and exceed performance targets and KPIs
✅ What We're Looking For
Essential:
A minimum of 12 months' experience assessing finance or debt management applications such as Car Finance, Debt Management Plans or IVA's
A proven track record in a fast-paced, target-driven environment
The ability to manage high volumes of cases without compromising on quality
Desirable:
Experience in car finance or debt management
Strong questioning and analytical skills
Familiarity with adverse credit indicators and vulnerable customer identification
Excellent verbal and written communication skills
High level of accuracy and attention to detail
Proficiency with Microsoft Office and numeracy
What's in It for You
A clear progression pathway, including routes into mortgage advice
Support and funding to obtain your CeMAP qualification
Up to 25 days' annual leave, plus bank holidays and your birthday off
Healthcare cash plan
Contributory pension scheme (matched up to 5%)
Regular social events and a collaborative, supportive team culture