Overview
Requisition ID 10841 - Posted - Property Management - London
JOB TITLE: ASSISTANT ESTATE MANAGER
DEPARTMENT: PROPERTY MANAGEMENT
LOCATION: Paddington Central, London
TYPE OF CONTRACT: Permanent
THE ROLE
Support the Senior Team in delivering excellent property management services across the Paddington Central Campus, embed the British Land values and seek to deliver continuous improvement.
Assist the Senior Estate Manager in the execution of British Land policies and procedures to provide an operationally efficient, safe and innovative environment for our occupiers and visitors.
WHAT YOU’LL DO
* Office Administration
* Provide and maintain a welcoming environment for visitors and colleagues within the Campus Management Office.
* Provide administrative support to the Senior Management Team.
* Responsible for all general running of site team management office.
* Contribute to projects as required by the Senior Management Team and deliver necessary solutions or outputs in the time scales agreed when the projects are initiated.
* Integrate the Campus Platform into campus processes and procedures.
* Demonstrate and promote the British Land values through (but not limited to):
* Quarterly service partner newsletters
* Promotion and management of the campus recognition schemes
* Delivery of team events, as requested
* Become proficient in the use of all relevant IT systems, act as a super-user to support and train team members as required and assist in the development of system improvements.
* Review processes and procedures with a view to streamlining, simplifying, and increasing efficiency.
* Assist in the preparation of management reports.
* Take responsibility for the budget for the Estate Management Office.
* Co-ordinate campus team meetings, events, and onboarding.
* Other duties as requested.
* Hold an understanding of retailer sales and campus footfall systems and produce monthly reporting for the BL team. Ensure retail customers submit sales data on a weekly basis.
* Assist the Senior Estate Manager in maintaining all records of compliance in line with British Land operational processes and procedures. Examples; Meridian, Key Service Commitments, Cr360, Records for Buildings (fire and access log books), Portal incident logs, H&S incident reporting, Incident Management Procedures, etc.
* Support the Senior Estate Manager in ensuring compliance and adherence to all health & safety, surveying, property management and accounts procedures.
* Conduct regular audits of estate areas to ensure standards of cleanliness and presentation are upheld throughout, both in public spaces and “back-of-house” service areas.
* Support the Senior Estate & Technical Services Manager in the pro-active procurement of services for the estate, following company tender/procurement guidelines where required.
* Coordinate contractor visits for quotation and selection and oversee routine maintenance tasks across the estate.
* Act as deputy to the Senior Estate Manager when required to do so.
* Support the Senior Estate Manager with financial administration tasks.
* Other ad-hoc duties as directed by the Estate Manager.
ABOUT YOU
* Strong administration skills with a good level of attention to detail
* Excellent communication and customer service skills
* Organisational skills
* Interpersonal skills
* Time management
* Facilities/property management experience
* Knowledge of industry relevant health and safety
* IOSH certificate
OUR SHARED VALUES
* Bring your whole self
* Smarter together
* Build for the future
A REWARDING PLACE TO BE
Our People – Just ask anyone why they love working here and they will tell you it’s the people. They’re highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here.
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we’d love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.
Please note that we endeavour to get back to all applicants within 28 days. If you haven’t heard from us within this period, please assume that you have been unsuccessful on this occasion.
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