Helpdesk Operator Salary: £24,969 per annum Location: Glasgow Head Office (G5 0US) Contract type: Permanent, Days Full time: 37.5 hours per week. Working 5 over 7 days. Contract: Asda Here's what you can expect to be doing: * Handling inbound and outbound calls, and logging jobs in a fast-paced environment * Co-ordinating contractors and City Technicians to ensure they attend to our City standards * Working in partnership with customers to achieve results * Completing a variety of administrative tasks such as quotes, uplifts, emails * End-to-end job management * Working as part of a team to drive customer excellence Here's what we would like from you: * Driven and passionate with a great attitude to deliver customer excellence * Helpdesk experience in facilities management * Excellent verbal and written communication skills * Accuracy and attention to detail * Ability to work as part of a team and effectively manage own workload * Administrative experience, including knowledge of Microsoft office packages * Previous contact centre/call centre/helpdesk experience Here are the benefits we offer: * 33 days (6.6weeks) paid holiday for a full-time contract * 37.5 hours per week contract * Free on-site parking * Subsidised canteen facilities & vending machines * Access to Mental Health First Aiders * Recommend a Friend incentive * Pension scheme – up to 5% matched contribution * Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more * Salary sacrifice schemes, including Smart Tech and Cycle to Work * Great development and career opportunities * Access to One City, our reward and recognition hub. One City provides access to a host of benefits: * Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more * Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips * Access to our colleague reward and recognition tools, with awards ranging from £5 - £250