Overview
Join to apply for the Retail Assistant role at GSF Car Parts.
Responsibilities
* Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries as and when needed.
* Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance whilst working toward personal benchmarks to optimise performance and support sales of product promotions.
* Utilise the E-learning portal to develop product knowledge and improve performance.
* Ensure that the customer-facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Always promote a good image of the company by representing its values and maintaining a professional appearance.
* Work toward achieving relevant KPI targets.
Working hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you\'ll need to succeed
* Proven customer service or sales/retail experience within a customer-facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
* Confident user of IT and computer systems.
* The ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry would be advantageous but isn\'t essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What we\'ll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members\' life throughout their career. Whether that’s health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone. To name a few of our benefits we offer:
* Opportunity to earn a performance-based bonus as part of this role
* 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
* Free flu vaccine
* Health & wellbeing tools
* Free support from pension experts
* Life assurance scheme
* Discounts from 100’s of household names including Asda, Nike & John Lewis
* A suite of financial wellbeing products including advances and savings schemes
* Paid time off to volunteer
* Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry-leading catalogue system, Allicat, and access to the Group\'s national garage programme, Servicesure.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Motor Vehicle Manufacturing
#J-18808-Ljbffr